Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Casey

Riverside

Summary

Dynamic and results-driven professional with extensive experience in team leadership and customer service at Pizza Hut. Proven track record in enhancing operational efficiency and fostering strong client relationships. Skilled in money handling and motivated to drive team performance while ensuring high-quality service delivery. Committed to achieving organizational goals through effective decision-making.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Culvers
01.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

General Manager

Pizza Hut
01.2019 - 11.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Manager

Sonic Drive Thru
09.2017 - 01.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Team Member

Taco Bell
10.2017 - 01.2018
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Team Member

Cafe Zupas
01.2014 - 01.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Cimarron-Memorial High School
Las Vegas, NV

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Efficient multi-tasker
  • Time management
  • Customer relationship management
  • Verbal and written communication
  • Motivation
  • Client relations
  • Staff motivation
  • Attention to detail

Timeline

Assistant Manager

Culvers
01.2024 - Current

General Manager

Pizza Hut
01.2019 - 11.2023

Team Member

Taco Bell
10.2017 - 01.2018

Manager

Sonic Drive Thru
09.2017 - 01.2019

Team Member

Cafe Zupas
01.2014 - 01.2015

Cimarron-Memorial High School

Similar Profiles

CREATE PROFILE
Mikayla Casey