Mikaela Washington
St Louis
Summary
Dynamic and engaging professional with extensive experience in customer service and bartending at George and Dara LLC. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Recognized for developing loyal clientele and efficiently managing high-stress situations, ensuring exceptional service and responsible alcohol service.
Overview
8
8
years of professional experience
Work History
Bartender
George and Dara LLC
05.2023 - 08.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Customer Service Representative
United Healthcare Group
06.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Bartender
Johnny’s West
11.2022 - 02.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
Supervisor
Sheraton Hotel & Resorts
09.2018 - 07.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Server
Texas Roadhouse
06.2017 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Medical Billing
DeVry University
No Degree - Pre Nursing
Union College
Lincoln, NEGeneral Studies
Sunnydale Adventist Academy
Centralia, MO05.2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
Timeline
Bartender
George and Dara LLC
05.2023 - 08.2025
Bartender
Johnny’s West
11.2022 - 02.2023
Customer Service Representative
United Healthcare Group
06.2021 - 05.2023
Supervisor
Sheraton Hotel & Resorts
09.2018 - 07.2021
Server
Texas Roadhouse
06.2017 - 11.2018
No Degree - Medical Billing
DeVry University
No Degree - Pre Nursing
Union College
General Studies
Sunnydale Adventist Academy
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