Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikaela Washington

St Louis

Summary

Dynamic and engaging professional with extensive experience in customer service and bartending at George and Dara LLC. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Recognized for developing loyal clientele and efficiently managing high-stress situations, ensuring exceptional service and responsible alcohol service.

Overview

8
8
years of professional experience

Work History

Bartender

George and Dara LLC
05.2023 - 08.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Customer Service Representative

United Healthcare Group
06.2021 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Bartender

Johnny’s West
11.2022 - 02.2023
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.

Supervisor

Sheraton Hotel & Resorts
09.2018 - 07.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Server

Texas Roadhouse
06.2017 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

No Degree - Medical Billing

DeVry University

No Degree - Pre Nursing

Union College
Lincoln, NE

General Studies

Sunnydale Adventist Academy
Centralia, MO
05.2014

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Clear and effective communication
  • Outgoing personality
  • Engaging personality
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers

Timeline

Bartender

George and Dara LLC
05.2023 - 08.2025

Bartender

Johnny’s West
11.2022 - 02.2023

Customer Service Representative

United Healthcare Group
06.2021 - 05.2023

Supervisor

Sheraton Hotel & Resorts
09.2018 - 07.2021

Server

Texas Roadhouse
06.2017 - 11.2018

No Degree - Medical Billing

DeVry University

No Degree - Pre Nursing

Union College

General Studies

Sunnydale Adventist Academy

Similar Profiles

CREATE PROFILE
Mikaela Washington