MIKA PICKENS
SAINT LOUIS
Summary
Dynamic Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
Creative Concepts
06.2025 - Current
- Assisted individuals with daily living activities, promoting independence and self-sufficiency.
- Administered medication according to prescribed schedules, ensuring safety and compliance.
- Developed individualized care plans in collaboration with clients and healthcare professionals.
- Facilitated community engagement activities, enhancing social skills and interactions.
- Collaborated with families to address concerns and develop effective support strategies.
- Trained new staff on best practices for client care and program protocols.
- Maintained clean, safe, and well-organized patient environment.
Inbound Sales Representative
Charter Spectrum
10.2024 - 05.2025
- Engaged with customers to identify needs and provide tailored product recommendations.
- Utilized CRM software to track interactions and manage customer relationships effectively.
- Assisted in achieving sales targets through proactive follow-ups and timely responses to inquiries.
- Shared insights on customer preferences with team members.
- Maintained knowledge of product features, benefits, and competitive positioning for informed selling.
Sales Associate
Walmart
10.2022 - 12.2023
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Operated cash register and processed transactions accurately, ensuring efficient checkout process.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment for customers.
- Stocked shelves and ensured merchandise was displayed attractively to drive sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
SLPS ADULT BASIC EDUCATION
5078 Kensington Ave Saint Louis, MO 63108 Skills
- Time management
- First aid and safety
- Care delivery
- Problem-solving
- Multitasking and organization
- Clear communication
- Decision-making
- Customer service
- Relationship building
- Call center experience
- Paperwork processing
Timeline
Direct Support Professional
Creative Concepts
06.2025 - Current
Inbound Sales Representative
Charter Spectrum
10.2024 - 05.2025
Sales Associate
Walmart
10.2022 - 12.2023
SLPS ADULT BASIC EDUCATION
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