Mickayla Turner
Park Hills
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Business Office Manager
Georgian Gardens
06.2022 - 06.2023
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
Restaurant Waitress
On The Border
07.2019 - 10.2021
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Cultivated warm relationships with regular customers.
Caregiver, Special Needs
St.Francis County Board
11.2017 - 08.2018
- Supported Employment for mentally disabled clients.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Professional Cleaner
The Cleaning Authority
01.2016 - 09.2017
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Carhop
Sonic
01.2012 - 04.2015
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
Education
Associate of Science - Health Administration
Mineral Area College
Park Hills, MO06-2026
Skills
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Employee onboarding
- Payroll processing
- Team Collaboration
- Verbal and Written Communication
- Candidate Searching
- Office management
- Office administration
- Relationship building
- Document management
- Documentation and control
- Human resources management
Timeline
Business Office Manager
Georgian Gardens
06.2022 - 06.2023
Restaurant Waitress
On The Border
07.2019 - 10.2021
Caregiver, Special Needs
St.Francis County Board
11.2017 - 08.2018
Professional Cleaner
The Cleaning Authority
01.2016 - 09.2017
Carhop
Sonic
01.2012 - 04.2015
Associate of Science - Health Administration
Mineral Area College
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