Michelle Zeno
Waynesville
Summary
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in Case Management role.
Overview
8
8
years of professional experience
Work History
Therapeutic Foster Care & Aftercare Case Manager
KVC Health Systems
11.2023 - Current
- The Therapeutic Foster Care Case Manager is responsible for linking children in Therapeutic Foster homes to all necessary medical, mental health, educational, vocational, social, and support services as deemed appropriate through the coordination of KVC Missouri and the referring agency
- The Therapeutic Foster Care Case Manager works to enable the child to be maintained in the least restrictive placement and to transition back to his/her family and community
- Continuously works toward permanency for each child in the TFC program
- Coordinates and facilitates quarterly staffing reviews on all youth
- Attends court hearings, family support meetings, and other treatment-related meetings
- Completes admission intake paperwork within the identified timelines, and completes monthly update letters to parents, agencies, and others in the treatment team
- Maintains relationships with referring agencies through regular phone contact and documentation of youth progress
- Manage a caseload of youth placed in the TFC Homes
Patient Service Representative
Phelps Health
07.2023 - 11.2023
- This position represents the Physicians Clinics on the telephone and at the front desk
- The position requires a high level of professionalism and customer service skills
- Must be well organized, detail-oriented, able to multi-task efficiently, and perform in a fast-paced work environment
- Other duties within the scope as assigned
Associate Social Service Specialist
Department of Social Services, Pulaski Children's Division
10.2022 - 05.2023
- This is a professional social service work in the Children's Division of the Department of Social Services in the application of direct social work methods with or, on behalf of children and families in instances of abuse, neglect, or exploitation
- Establish and maintain collaborative relationships with partner agencies that serve children and families
- Assist families to attain and maintain stability through appropriate casework, home management, or referral for more skilled counseling treatment
- Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues
- Represent Children's Division during court hearings and other meetings related to casework
- Respond to the needs of children in their homes and throughout the community, providing transportation, if needed
Guest Service Agent
Aqua-Ashton Hospitality
09.2016 - 06.2019
- Company Overview: Honolulu Hawai'i
- Ensure proper delivery of owner and guest services through effective communication while exhibiting the spirit of Aloha
- Using proper telephone etiquette, answer incoming telephone calls regarding reservations and other general requests such as questions regarding room availability and general hotel information
- Transfer or direct calls to appropriate departments or extensions as needed
- Checking in and checking out guests upon arrival and departure from the resort
- Ability to work under pressure with constant changes and customer service demands in a small, sometimes noisy environment
- Must possess the ability to work with computers
- Honolulu Hawai'i
Education
BA - Psychology, Social Psychology
Southern New Hampshire University
01.2022
Medical Office Administration -
Martinsburg College
01.2019
High School -
Granite Hills High School
El Cajon, CA01.2016
Skills
- Case management
- Client assessment
- Needs analysis
- Individual support
- Service planning
- Crisis intervention
- Client advocacy
- Progress monitoring
- Documentation accuracy
- Confidentiality maintenance
- Team collaboration
- Client engagement
Languages
Tagalog
Native or Bilingual
Timeline
Therapeutic Foster Care & Aftercare Case Manager
KVC Health Systems
11.2023 - Current
Patient Service Representative
Phelps Health
07.2023 - 11.2023
Associate Social Service Specialist
Department of Social Services, Pulaski Children's Division
10.2022 - 05.2023
Guest Service Agent
Aqua-Ashton Hospitality
09.2016 - 06.2019
Medical Office Administration -
Martinsburg College
High School -
Granite Hills High School
BA - Psychology, Social Psychology
Southern New Hampshire University
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