Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Young

Kansas City

Summary

Versatile professional with expertise in customer service and research analysis, recognized for streamlining service processes and improving guest satisfaction. Committed to advancing organizational objectives through superior client interaction and engagement.

Overview

3
3
years of professional experience

Work History

Guest Experience Specialist

Savvy Salon
Kansas City
12.2025 - Current
  • Welcomed clients, fostering a welcoming salon atmosphere that enhanced overall client satisfaction.
  • Addressed client inquiries and resolved issues promptly, contributing to improved client retention and loyalty.
  • Educated clients on salon products, providing tailored recommendations to enhance their experience and satisfaction.
  • Coordinated client appointments to optimize service flow.
  • Maintained cleanliness and organization of salon stations and waiting areas.

Banquet Server

Indian Hills Country Club
Mission
05.2025 - 08.2025
  • Delivered exceptional service to high volume of customers, enhancing overall event experience.
  • Provided prompt, friendly service to guests during banquets, contributing to positive event atmosphere.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Supported event preparations and cleanup, ensuring smooth operation and guest satisfaction.

Tobacco cessation intern

University of Kansas Medical Center
Kansas City
06.2023 - 05.2025
  • Conducted research supporting FDA efforts to ban menthol cigarettes
  • Collected and audited specimen samples for the research study
  • Presented findings at a research forum
  • Developed educational resources on genetic testing and cancer screenings for underprivileged populations

Education

Bachelor of Arts - Interdisciplinary Studies

Jackson State University
Jackson, MS
05-2026

Skills

  • Guest relations
  • Customer service
  • Event coordination
  • Client relationship management
  • Project management
  • Research analysis
  • Data presentation

Timeline

Guest Experience Specialist

Savvy Salon
12.2025 - Current

Banquet Server

Indian Hills Country Club
05.2025 - 08.2025

Tobacco cessation intern

University of Kansas Medical Center
06.2023 - 05.2025

Bachelor of Arts - Interdisciplinary Studies

Jackson State University
Michelle Young