Michelle Westbrooks
Kansas City
Summary
Dynamic supervisor with extensive experience in training and mentoring staff in fast-paced environments. Known for strong attention to detail and commitment to safety protocols, consistently improving operational efficiency and team morale.
Overview
7
7
years of professional experience
Work History
Supervisor Plant Productions
UHaul Wyco Manufacturing
Kansas City, KS
06.2022 - Current
- Assisted team in daily operations and ensured adherence to safety protocols.
- Supported staff in training on standard operating procedures and equipment usage.
- Collaborated with supervisors to streamline workflow for improved efficiency.
- Maintained cleanliness and organization of work areas to promote safety.
- Learned inventory management systems to track supplies and assist with restocking.
- Contributed to quality control by inspecting products for defects or inconsistencies.
- Engaged in regular communication with team members to address concerns and enhance teamwork.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assembler
UHaul Wyco Manufactuiring
Kansas City, KS
06.2022 - Current
- Assembled components according to specifications, ensuring adherence to quality standards.
- Collaborated with team members to streamline assembly processes and enhance productivity.
- Trained new employees on assembly techniques and safety protocols, fostering a safe work environment.
- Conducted regular inspections of assembled units to identify defects and implement corrective actions.
- Operated various hand tools and machinery safely and efficiently throughout assembly tasks.
- Implemented process improvements that reduced assembly time and increased workflow efficiency.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Tested finished products to perform quality assurance and identify discrepancies.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
- Enhanced assembly line efficiency by consistently meeting daily production targets.
- Optimized workspace organization, leading to safer and more efficient assembly environment.
- Boosted team morale and productivity by supporting new staff in mastering assembly techniques.
- Reduced material waste, carefully following assembly instructions and protocols.
- Improved assembly line versatility by quickly adapting to new product launches.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Followed safety protocols to maintain safe working environment.
- Recognized and reported defective material and equipment to shift supervisor.
- Trained new assembly personnel on proper use of equipment.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Maintained detailed records of production and assembly processes.
- Troubleshot and resolved mechanical issues that occurred during assembly.
- Verified part numbers and placed parts in appropriate shipping containers.
- Monitored inventory, keeping necessary supplies on hand.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
- Carried out preventative maintenance, keeping tools and machinery functional.
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
Hairstylist
Supercuts
Kansas City, MO
04.2020 - 05.2022
- Provided exceptional customer service by understanding client needs and recommending suitable hairstyles.
- Executed a variety of cutting, coloring, and styling techniques to achieve desired looks.
- Maintained cleanliness and organization of workstations to promote a safe and efficient environment.
- Trained junior stylists on salon best practices, enhancing overall team performance.
- Collaborated with colleagues to develop promotional strategies that increased client retention rates.
- Adapted to new trends and techniques through continuous education and training workshops.
- Enhanced customer loyalty by building rapport and providing personalized consultations for ongoing services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Supervisor
Supercuts
Cedar Hill, TX
08.2018 - 01.2020
- Oversaw daily operations, ensuring compliance with company standards and regulations.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Developed scheduling strategies to optimize team productivity during peak hours.
- Implemented inventory management techniques to reduce waste and improve stock levels.
- Enhanced customer experience by resolving complaints effectively and efficiently.
- Conducted performance evaluations, providing constructive feedback to team members for growth.
- Collaborated with management to identify process improvements and enhance service delivery.
- Maintained equipment and facilities to ensure a safe and welcoming environment for clients.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Education
High School Diploma -
Van Horn High School
Independence, MO06-1996
Skills
- Staff management
- Attention to detail
- Employee motivation
- Decision-making
- Strategic planning
- Team building
- Relationship building
- Schedule development
- Policy enforcement
- Priority management
- Conflict resolution
- Expectation setting
- Verbal and written communication
- Coaching and mentoring
- Safety protocols
- Quality control
- Documentation and reporting
- Workflow management
- Performance management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Time management
- Excellent communication
- Organizational skills
- Active listening
- Professionalism
- Self motivation
- Adaptability
- Idea development and brainstorming
- Written communication
- Goal setting
- Positive attitude
- Teamwork
- Team leadership
- Employee training
Accomplishments
- Achieved Master Tech by completing The Master Tech program with accuracy and efficiency. The only individual within the company without a mechanic background to do so.
Timeline
Supervisor Plant Productions
UHaul Wyco Manufacturing
06.2022 - Current
Assembler
UHaul Wyco Manufactuiring
06.2022 - Current
Hairstylist
Supercuts
04.2020 - 05.2022
Supervisor
Supercuts
08.2018 - 01.2020
High School Diploma -
Van Horn High School