Michelle Wall
Raytown
Summary
Dedicated to customer relationships by providing prompt, compassionate, and proactive services. Ensuring each customer feels informed and valued at each interaction. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Copart
01.2022 - Current
- Developed strong company knowledge to provide informed recommendations based on individual assignment needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and explaining auction procedure, improving overall user experience.
- Verified documents, paperwork, and payments for customer efficiently
- Created and maintained a positive environment for productivity
Administrative Assistant
Auto Driveaway
06.2021 - 12.2021
- Coordinated schedules for drivers and customers to maximize efficiency
- Organized paperwork, receipts and supplemental documents needed to complete each assignment.
- Communicated with staff and management of daily duties and tasks due for completion.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Front Desk Receptionist
Hampton Inn and Suites
04.2021 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival.
Front Desk Receptionist
Springhill Suites By Marriott
09.2019 - 04.2021
- Greeted guests warmly while completing check-in and explaining hotel amenities.
- Built and maintained strong guest relationships to ensure repeat business and quality reviews for company
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved customer problems and complaints.
- Cleaned and maintained all community area to provide a welcoming environment
Education
High School Diploma -
Shawnee Mission North High
Shawnee Mission, KSSkills
- Relationship building
- Administrative support
- Computer proficiency
- Conflict mediation
- Professional telephone demeanor
Timeline
Customer Service Representative
Copart
01.2022 - Current
Administrative Assistant
Auto Driveaway
06.2021 - 12.2021
Front Desk Receptionist
Hampton Inn and Suites
04.2021 - 06.2021
Front Desk Receptionist
Springhill Suites By Marriott
09.2019 - 04.2021
High School Diploma -
Shawnee Mission North High