Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Thomas

Lake Sherwood

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

36
36
years of professional experience

Work History

Office Manager

Lake Sherwood Estates Association
05.2008 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Delivered performance reviews, recommending additional training or advancements.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Service Desk/Cashier

Schnucks
06.1990 - 02.1992
  • Trained new employees on register operations, cash handling procedures, and service expectations for seamless integration into the team.
  • Managed register balances, performing daily reconciliations to maintain accuracy in financial transactions.
  • Assisted customers with inquiries, resolving issues promptly and ensuring positive experiences.
  • Demonstrated compliance with all company policies and regulations regarding cash handling and security measures.

Sales Associate

Jan's Hallmark
02.1988 - 05.1991
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Riverview Gardens Sr. High School
St Louis, MO
05.1990

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Clear oral/written communication
  • Billing
  • Administrative Support
  • Payroll Processing
  • Document Management
  • Credit and collections
  • Mail handling
  • Employee Supervision
  • Human Resources
  • Staff Management
  • Staff hiring
  • Administrative Oversight
  • Employee Training
  • Training and coaching
  • Documentation and control
  • Policy Implementation
  • Event Coordination
  • Staff Training
  • Team Supervision
  • Policy and procedure modification
  • Project Management
  • MS Office
  • Customer Relationship Management

Timeline

Office Manager

Lake Sherwood Estates Association
05.2008 - Current

Service Desk/Cashier

Schnucks
06.1990 - 02.1992

Sales Associate

Jan's Hallmark
02.1988 - 05.1991

High School Diploma -

Riverview Gardens Sr. High School

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Michelle Thomas