Michelle Speicher
O'Fallon
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Inventory Specialist/Sales Assistant
Ulta Beauty Inc.
07.2023 - 09.2023
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Updated merchandise pricing to match new values and special promotional rates.
Substitute Paraprofessional
Kelly Educational Services
01.2023 - 03.2023
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student behavior and administered discipline as needed.
- Utilized variety of instructional strategies to meet individual student needs.
- Made sure children who needed medications received them on time every day.
Shift Manager/Key Holder
Beauty Brands
01.2022 - 04.2022
- Counted out cash drawers and balanced totals.
- Opened and closed store several days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
- Monitored and restricted access to keys to maintain store security.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Remote IRA Specialist
Wells Fargo
05.2021 - 09.2021
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately.
- Followed data entry protocols, rules and regulations.
- Preserved customer confidence and protected operations by keeping information confidential.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Registered Financial Assistant
Community Financial Advisors
09.2014 - 09.2018
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Developed and updated spreadsheets and databases to track, analyze, and report on client's accounts.
- Scheduled office meetings and client appointments for brokers.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate all requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Registered Operations Coordinator
Century Securities Associates
09.2009 - 09.2014
- Interacted well with brokers and other back office support to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Input transfer data into system and manually updated accounting and certificate records.
- Processed and verified all new account applications and documents.
- Organized securities sales and purchases on behalf of customers and companies.
- Prepared orders to orchestrate transfers, tracked transactions, and documented activities with detailed records.
- Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Administrative Assistance And Secretarial Science
Southwestern Illinois College
Belleville, ILHigh School Diploma -
O'Fallon Township High School
O'Fallon, IL05.1999
Skills
- 10-Key Proficiency
- Microsoft Outlook
- Microsoft Windows
- Excel Spreadsheets
- Data Entry Documentation
- Critical Thinking
- Typing Proficiency 67 wpm
- Judgment and Decision-Making
- Time Management
- Form Preparation
- Strong Interpersonal Skills
- Exercise Administration
Timeline
Inventory Specialist/Sales Assistant
Ulta Beauty Inc.
07.2023 - 09.2023
Substitute Paraprofessional
Kelly Educational Services
01.2023 - 03.2023
Shift Manager/Key Holder
Beauty Brands
01.2022 - 04.2022
Remote IRA Specialist
Wells Fargo
05.2021 - 09.2021
Registered Financial Assistant
Community Financial Advisors
09.2014 - 09.2018
Registered Operations Coordinator
Century Securities Associates
09.2009 - 09.2014
No Degree - Administrative Assistance And Secretarial Science
Southwestern Illinois College
High School Diploma -
O'Fallon Township High School