Michelle Rowland
Kansas City,MO
Overview
17
17
years of professional experience
Work History
Assistant Manager
Dollar General
04.2016 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
Cashier/Stocker
Dollar Tree
09.2014 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Court Clerk II/Secretary I
Jackson County Family Court
09.2007 - 03.2014
- Provided assistance to attorneys and court personnel in courtroom
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding integrity of court system.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Reviewed court documents to process subpoenas, motions and pleadings.
Education
High School Diploma -
Oak Park
Kansas City05.1990
Skills
- Staff Training and Development
- Computer Skills
- Operations Management
- Money Handling
- Customer Relations
- Retail Operations
- Employee Scheduling
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Problem Resolution
- Professional and Courteous
Timeline
Assistant Manager
Dollar General
04.2016 - 03.2024
Cashier/Stocker
Dollar Tree
09.2014 - 12.2015
Court Clerk II/Secretary I
Jackson County Family Court
09.2007 - 03.2014
High School Diploma -
Oak Park