Michelle Roe
Festus
Summary
Proven Medical Receptionist with a track record of enhancing patient satisfaction and streamlining front desk operations at Ste. Genevieve County Memorial Hospital. Expert in medical terminology and patient relations, demonstrated by efficiently managing scheduling and improving office productivity. Skilled in collaboration and maintaining HIPAA compliance, significantly contributing to a positive and efficient healthcare environment.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Ste. Genevieve County Memorial Hospital
10.2012 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
Medical Receptionist
Mercy Perry
05.2010 - 10.2012
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Assistant
Dr Scott Snyder
03.2005 - 02.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
GED -
Meadow Heights/ Havelock Community College
Patton, MO - Havelock NCGeneral Studies
Mineral Area College
Park Hills, MOSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- HIPAA compliance
- Patient relations
- Medical records management
- Customer service
- Collaboration and teamwork
- Time management
Timeline
Medical Receptionist
Ste. Genevieve County Memorial Hospital
10.2012 - Current
Medical Receptionist
Mercy Perry
05.2010 - 10.2012
Medical Assistant
Dr Scott Snyder
03.2005 - 02.2009
GED -
Meadow Heights/ Havelock Community College
General Studies
Mineral Area College
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