Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Riley

Butler

Summary

Dedicated Direct Support Professional with a proven track record at Willow Creek Group Homes LLC, enhancing client well-being through compassionate caregiving. Skilled in medication administration and goal setting, I foster community integration and support individuals in achieving personal milestones, ensuring dignity and safety in all interactions.

Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.

Overview

33
33
years of professional experience

Work History

Direct Support Professional

Willow Creek Group Homes LLC
07.2020 - Current
  • Maintained clean, safe, and well-organized client environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Cashier

Dollar General Store
02.2018 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Dietary Manager, CDM, CFPP

Adrian Manor Health and Rehabilitation
06.1992 - 02.2018
  • Purchased food supplies for department according to budget limitations.
  • Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
  • Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
  • Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
  • Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
  • Participated in continuing education opportunities to stay current with industry trends and best practices.
  • Evaluated employee performance regularly, providing constructive feedback for improvement.
  • Worked closely with dieticians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Associate of Arts - Social Work

Crowder College
Neosho, MO
12-2024

Skills

  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Client documentation
  • Behavioral management
  • Decision-making support
  • Health and safety requirements
  • ADL support
  • Goal setting
  • Social skills development
  • Community integration
  • Problem-solving

Accomplishments

Graduated with Honors from Crowder College

Timeline

Direct Support Professional

Willow Creek Group Homes LLC
07.2020 - Current

Cashier

Dollar General Store
02.2018 - 07.2020

Dietary Manager, CDM, CFPP

Adrian Manor Health and Rehabilitation
06.1992 - 02.2018

Associate of Arts - Social Work

Crowder College

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Michelle Riley