Michelle Needles
3532 S Phelps Road
Work Preference
Summary
Dedicated Enrollment Materials Coordinator with expertise in customer relationship management and quality assurance documentation. Proven track record in developing effective enrollment materials and enhancing service delivery through policy setup coordination.
Overview
28
28
years of professional experience
Work History
Enrollment Materials Coordinator
Sunlife
Kansas City
09.2005 - Current
- Created and revised enrollment materials for new and existing clients, ensuring clarity and compliance.
- Established setup of new insurance policies, improving service delivery processes.
- Coordinated cross-team communication to align project objectives and enhance collaboration.
Customer Service Representative
GEHA
Independence
06.1998 - 05.2004
- Managed high volume of calls while maintaining professionalism.
- Assisted members with inquiries and resolved issues efficiently.
- Provided clear information about insurance plans and benefits options.
- Documented customer interactions accurately in the system.
Education
Associate of Science - Accounting
University of Phoenix
Tempe, AZ05-2015
Skills
- Enrollment materials development
- Policy setup coordination
- Quality assurance documentation management
- Enrollment strategy
- Data management systems
- Customer relationship management
- Cross-team communication
Timeline
Enrollment Materials Coordinator
Sunlife
09.2005 - Current
Customer Service Representative
GEHA
06.1998 - 05.2004
Associate of Science - Accounting
University of Phoenix