Michelle Mueller
Jefferson City
Summary
Detail-oriented bartender with a strong focus on problem-solving and operational efficiency. Known for fostering positive customer relationships and ensuring compliance with service standards. Prepared to contribute to a dynamic team and enhance customer experiences.
Overview
29
29
years of professional experience
Work History
Bartender/Waitress
Oscars Back Door Lounge
09.2012 - Current
- Provided exceptional customer service in a fast-paced bar environment.
- Handled cash transactions accurately and efficiently.
- Developed and maintained extensive knowledge of drink recipes and menu items.
- Trained new staff on bar operations and customer service standards.
- Implemented new drink specials, enhancing customer engagement and satisfaction.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Benefit Program Senior Specialist
State Of Missouri, Department of Labor and Industrial Relations
09.1997 - 04.2025
- Developed training materials to improve staff understanding of labor laws and best practices.
- Led initiatives to enhance compliance with labor regulations and policies.
- Coordinated audits to ensure adherence to state guidelines and improve operational efficiency.
- Mentored junior staff, fostering professional development and knowledge sharing within the team.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
Education
Associate of Arts - Office Technology/Word Processing
State Tech
Linn, MO05-1990
High School Diploma -
Blair Oaks High School
Jefferson City, MO05-1988
Skills
- Customer service
- Collaboration
- Quick adaptability
- Multitasking Abilities
- Problem-solving
- Customer engagement
- Trustworthy service
- Listening skills
- Effective communication
- Conflict resolution
- Honest and dependable
- Multitasking
Timeline
Bartender/Waitress
Oscars Back Door Lounge
09.2012 - Current
Benefit Program Senior Specialist
State Of Missouri, Department of Labor and Industrial Relations
09.1997 - 04.2025
Associate of Arts - Office Technology/Word Processing
State Tech
High School Diploma -
Blair Oaks High School