Michelle Monroe
Fenton
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Pharmaceutical Courier
Crossroads Courier
04.2025 - Current
- Ensured accurate documentation of deliveries and compliance with safety regulations.
- Assisted in training new drivers on company policies and best practices for deliveries.
- Streamlined delivery routes to enhance efficiency and reduce transit times.
- Ensured compliance with all local, state, federal laws governing the transportation of pharmaceutical products.
- Maximized fuel efficiency by planning optimal driving routes based on scheduled deliveries and traffic patterns.
Route Sales Representative
Frito-Lay
02.2024 - 12.2024
- Delivered products efficiently to retail locations along an established route, ensuring timely and accurate order fulfillment.
- Merchandised store aisles by rotating stock, fronting and facing products to maximize visibility and sales.
- Processed orders, managed returns, and issued account credits in accordance with company policies.
- Loaded and unloaded delivery vehicles, maintaining inventory integrity and safety standards.
- Promoted and introduced new products to clients, driving additional sales and brand awareness.
- Maintained organized and clean shelving and set up attractive cardboard displays for special promotions.
Account Executive
Guidebook Publishing
04.2023 - 01.2024
- Conducted comprehensive market research utilizing diverse channels such as Google, social media platforms, professional networks, and local chambers of commerce to identify prospective clients and advertising opportunities.
- Developed and maintained client relationships by presenting tailored advertising solutions for church guidebooks and directories, increasing revenue through consultative selling approaches.
- Managed client communications, including drafting and sending professional emails and formal quotes, ensuring clarity and timely follow-up throughout the sales process.
- Prepared, reviewed, and executed advertising contracts with accuracy and attention to detail, adhering to company policies and industry standards.
Senior Recruiter/Business Development
American Staffing
03.2015 - 10.2022
- Responsible for daily staff, staff placed at companies and supervision of all accounts.
- Interview new applicants, asking questions relating to career, experience and education, as well as questions regarding work ethic, strengths, standards, etc.
- Administer testing for specific companies qualifications. Including Math and Measure evaluations, lift tests and orientations for different positions.
- Daily candidate screening interviews, background checks, E-verify, in-house drug screening, work and educational verification and reference checks.
- Daily I-9, Tax and insurance paperwork.
- Edit and create resumes as needed.
- Hired for Corporate positions, In-house positions and Temp to hire.
- Follow up with companies on all new hires to ensure arrival, and the job is being done correctly.
- Continuous phone call and email checks are made daily to companies to keep communication regarding the employees.
- Responsible for collecting weekly time sheets.
- General office duties: Managing incoming calls, data entry, office supplies, delegating tasks, keeping organization, handling any issues.
- Remain current with all federal and state hiring laws and regulations.
- Ensure safety, quality control and development with businesses.
- Responsible for hiring, on-boarding, orientating, directing, counseling, teaching, discipline when necessary.
- Train new staffing coordinators
- Create and keep up with company rosters, emails, files and associate notes daily.
- Perform ongoing recruiting through various media resources as well as signage and word of mouth.
- Business Development
- Led full-cycle recruitment processes for diverse roles, enhancing talent acquisition strategies.
Store Manager
Easy Spirit
01.2013 - 01.2014
- Maintain all aspects of the stores product, employees and daily operations while giving above average customer service.
- Train, hire, supervise and motivate all employees
- Teach selling techniques and better ways to up-sell while gaining re-occurring customers.
- Process payroll, markdowns, inventory control, store appearance and merchandising standards.
- Raised my stores sales up 16.2% in a very short time.
- Number 3 in the company for multiple sales percent out of 30+ stores.
Assistant Store Manager
Olga's Kitchen
02.2009 - 04.2012
- Open/Close store
- Interview, train, hire
- Scheduling
- Keep track of labor and food cost
- Manage the floor to ensure the highest customer service
- Quality control
Front of the house manager
Outback Steakhouse
01.2005 - 01.2009
- Ensure customer service
- Handle any issues involving the customers and employees
- Led training groups
- Catering/fundraising
- Labor cost
- Open/close store
- Interview
- Inventory
Inside/Outside Sales Representative
American Design
01.1999 - 01.2005
- Created routes to service all 105 stores each month
- Took back returns
- Cleaned display case
- Read blueprints for new set ups and put together
- Order product
- Inventory
- Suggest and sell product for a stores demographics
- Worked directly with store managers and cosmeticians out in the field or over the phone
Education
Associate's - General Studies
St. Louis community college
01.2004
Skills
- Customer retention
- Sales goals
- Leads prospecting
- Route management
- Account development
- Service management
- Sales forecasting
- Merchandise sales
- Route planning
- LinkedIn recruiting
- Candidate assessment
- Job posting optimization
- Recruitment process improvement
- Sales and marketing
- Supplier contracts
- Order placement
- Purchasing processes
- Contract proposals
Timeline
Pharmaceutical Courier
Crossroads Courier
04.2025 - Current
Route Sales Representative
Frito-Lay
02.2024 - 12.2024
Account Executive
Guidebook Publishing
04.2023 - 01.2024
Senior Recruiter/Business Development
American Staffing
03.2015 - 10.2022
Store Manager
Easy Spirit
01.2013 - 01.2014
Assistant Store Manager
Olga's Kitchen
02.2009 - 04.2012
Front of the house manager
Outback Steakhouse
01.2005 - 01.2009
Inside/Outside Sales Representative
American Design
01.1999 - 01.2005
Associate's - General Studies
St. Louis community college
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