Michelle Major
SAINT LOUIS
Summary
Dynamic General Manager with a proven track record at Lions Choice, excelling in operations management and team leadership. Enhanced efficiency through strategic training programs and effective inventory control, resulting in improved service delivery. Skilled in problem resolution and coaching, fostering a collaborative environment that boosts team performance and morale.
Overview
26
26
years of professional experience
Work History
General Manager
Lions Choice
09.2024 - Current
- Supported daily operations by coordinating team activities and ensuring smooth workflow.
- Assisted in implementing operational procedures to enhance efficiency and productivity.
- Learned and utilized industry-specific tools to manage schedules and resources effectively.
- Contributed to inventory management by tracking supplies and maintaining accurate records.
- Engaged with team members to foster a collaborative work environment and improve morale.
- Managed budget implementations, employee reviews, training.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
Assistant Manager
Lions Choice
04.2023 - 09.2024
- Supervised daily operations to ensure efficient service delivery and optimal customer satisfaction.
- Implemented staff training programs to enhance team performance and operational consistency.
- Coordinated inventory management processes, reducing waste and improving stock accuracy.
- Developed scheduling systems to optimize workforce deployment during peak hours.
- Monitored compliance with health and safety regulations, ensuring a secure work environment.
Vice President, Bar Manager
V.F.W Post 7147
10.2006 - 01.2018
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Streamlined decision-making processes, improving project turnaround times by prioritizing critical tasks.
- Analyzed market trends to inform business strategies and enhance competitive positioning in the industry.
Server, Cook, Banquet Organizer
Skooners - Bar & Grill and Joshuas Catering
03.1999 - 01.2002
- Delivered exceptional customer service, ensuring memorable dining experiences for guests.
- Maintained knowledge of menu items, including daily specials and wine pairings.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on restaurant policies, procedures, and service standards.
Education
Pattonville High School
Saint Louis,MO01-2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Efficient multi-tasker
Timeline
General Manager
Lions Choice
09.2024 - Current
Assistant Manager
Lions Choice
04.2023 - 09.2024
Vice President, Bar Manager
V.F.W Post 7147
10.2006 - 01.2018
Server, Cook, Banquet Organizer
Skooners - Bar & Grill and Joshuas Catering
03.1999 - 01.2002
Pattonville High School
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