Michelle L. Burrus
Blue Springs
Summary
Accomplished Practice Manager with a strong background in team leadership and administrative excellence. Builds lasting relationships with patients and staff while ensuring compliance and operational efficiency. Expertise in managing billing and collections, implementing training programs, and improving workflow systems.
Overview
17
17
years of professional experience
Work History
Practice Manager
Eastridge Family Dental
Lee’s Summit
10.2024 - 06.2026
- Overseeing day to day operations of growing dental practice while managing transition from associate dentist to graduate dentist
- Managing all financial aspects of the clinic, including billing, insurance, supply orders and budgeting to ensure the team thrives
- Leading and motivating a dynamic team while fostering a positive and team based environment
- Builds and maintains professional relationships with team and patient base, ensuring team and patient retention
- Assures compliance with company policies and procedures, medical record and documentation retention and associated laws and regulations
- Utilize excellent organizational and time management skills, including implementation of supply/inventory categorization system
- Accounts receivable review and clean-up outstanding insurance claims due to credentialing of new provider
- Facilitate knowledge transfer of dental/medical terminology within our front office team
Practice Manager
Summit Family Dental Arts
Blue Springs
12.2023 - 09.2024
- Independent working; manages multiple tasks, cases, and responsibilities simultaneously
- Provides the utmost level of care and compassion to patients and demonstrates excellent customer service
- Built and maintained professional relationships with staff to foster a strong team dynamic and enhance collaboration
- Assures compliance with company policies and procedures, medical record and documentation retention and associated laws and regulations
- Possesses excellent organizational and time management skills
- Leads collaboration for new hire training, orientation and development timeline. Ensures appropriate staff scheduling, review of staff hours and payroll. Conducts 1:1 team member performance reviews including compensation
- Coordinated with insurance companies and third-party financial institutions to ensure compliance with financial service contracts and regulations
- Maintains current knowledge of dental/medical terminology, procedures and trends in the dental/medical field
- Facilitated software conversions for practice management systems to improve operational efficiency and user experience
- Coordinated community outreach initiatives to engage local residents and promote health services.
Patient Access Coordinator
University Health Lakewood Medical Center
Kansas City
09.2020 - 11.2023
- Monitored and trained employees in the operation of Outpatient, Inpatient, Emergency Department and Lab/Radiology registrations.
- Streamlined forms and processes to align with current business practices and latest EMR applications, improving overall registration efficiency.
- Utilized medical terminology and automated admissions expertise to enhance operational efficiency.
- Audited the registration performance of team members to UH policies and procedures
- Developed standardized audit reports with detailed feedback and visual error corrections, shared with team members and leadership to enhance registration accuracy.
- Compiled and analyzed data on daily registrations, financial collections, and monthly accuracy for each team member to support performance assessments.
- Assisted COVID-19 vaccine clinic by providing scheduling support and staffing during critical high volume traffic scenarios.
- Identified past due items within the referral tracking report for FMC and worked to bring calendar year 2021 up to date through time management focus.
Senior Office Administrator
Hanger Clinic
Kansas City
01.2015 - 01.2020
- Senior Office Administrator in the highest revenue producing location of the Heartland Region's prosthetic and orthotic companies.
- Provided strategic administrative and development support of training manuals for the Office Administrators team.
- Maintained office equipment and supplies and oversaw facility function.
- Coordinated company meetings, appointments, and resident interviews.
- Managed calendar for multiple staff members.
- Cultivated patient relationships and maintained referral source satisfaction.
Country Store Manager & Wedding/Event Coordinator
Weston Red Barn Farm
Weston
01.2013 - 01.2015
- Assisted with inventory management and coordinated merchandise displays to enhance customer engagement.
- Ensured smooth operations by managing daily opening and closing tasks.
- Supported guest services and managed business office tasks.
- Coordinated bridal party and corporate event appointments, ensuring seamless communication and satisfaction.
- Managed staff schedules for 'Fall Festival' across multiple locations, optimizing resource allocation.
Service Manager, Training Coordinator, Trainer, Legendary Server
Texas Roadhouse
Liberty
01.2009 - 01.2013
- Interviewing, hiring and training schedule coordinator for all front-of-the-house staff members, oversight of staff training program.
- Managed labor costs and scheduling, conducted weekly liquor inventory, and placed liquor orders by vendor to maintain stock levels.
- Resolved guest service issues, reconciled cash drawers, and recorded daily sales figures to ensure accurate financial reporting.
- Ensured local and state compliance for staff liquor and food handler licenses while serving as payroll liaison for corporate office staff.
- Networked seating system (AGM) installed and in use, negotiating purchase of on-line scheduling program (Hot Schedules) launched for all front-of-the-house staff.
- Participated in 2012 National Line Dance Competition.
Education
High School Diploma -
Polo High School
Polo, MO05-1998
Skills
- Project management
- Team coordination
- Training and development
- Open Dental software
- Modento engagement and analytics
- Medical billing and collections
- Dental practice management
- Microsoft Office proficiency
- Google Workspace expertise
- Administrative support
- Customer service excellence
- Interpersonal communication
Languages
- English, Native
- Spanish, Limited Working Proficiency
Timeline
Practice Manager
Eastridge Family Dental
10.2024 - 06.2026
Practice Manager
Summit Family Dental Arts
12.2023 - 09.2024
Patient Access Coordinator
University Health Lakewood Medical Center
09.2020 - 11.2023
Senior Office Administrator
Hanger Clinic
01.2015 - 01.2020
Country Store Manager & Wedding/Event Coordinator
Weston Red Barn Farm
01.2013 - 01.2015
Service Manager, Training Coordinator, Trainer, Legendary Server
Texas Roadhouse
01.2009 - 01.2013
High School Diploma -
Polo High School