Summary
Overview
Work History
Education
Skills
Technical Skills
Honors And Recognitions
Timeline
Generic

Michelle Hughes

Imperial

Summary

Strategic and results-oriented Channel Program Executive with a proven track record in billing and licensing management, pricing strategies, and project execution. Adept at developing and optimizing channel partner programs, driving revenue growth, and streamlining operational efficiencies. Expertise in recurring revenue models, partner enablement, and cross-functional leadership to enhance business scalability and profitability.

Demonstrated ability to negotiate high-impact contracts, implement data-driven strategies, and align commercial objectives with business growth initiatives. Recognized for driving market expansion through innovative go-to-market strategies and developing strong, long-term partnerships. Passionate about process automation, business intelligence, and leveraging technology to improve operational performance and customer satisfaction.

Overview

29
29
years of professional experience

Work History

CHANNEL PROGRAM MANAGER

SYSPRO Americas
Tustin
01.2019 - 01.2025
  • Expanded SYSPRO's partner network by integrating over 50 Channel Partners and 10 ISVs.
  • Developed extensive Partner Program achieving a notable 25% increase in both partner engagement and overall revenue.
  • Transitioned SYSPRO’s channel business to a recurring revenue model, increasing predictable revenue by 20%.
  • Integrated ten ISV solutions into SYSPRO’s system, contributing $10M in yearly additional revenue.
  • Reduced partner onboarding time by 30%, accelerating revenue generation.
  • Increased partner-driven pipeline by 10% and cross-sell opportunities by 15% through enablement strategies.

STRATEGIC PARTNER ACCOUNT MANAGER

SYSPRO Americas
Tustin
01.2012 - 01.2019
  • Unveiled unexplored markets, adding six new product lines which resulted in $5M annual revenue.
  • Facilitated contract negotiations leading to a significant 15% uplift in revenue.
  • Optimized revenue streams through strategic partnerships using analytics, achieving significant growth targets in two years.
  • Enhanced partner engagement by implementing structured quarterly business review processes.
  • Oversaw key partnerships generating 30% of SYSPRO's annual revenue.

MANAGER, BILLING & LICENSING

SYSPRO Americas
Tustin
01.2002 - 01.2012
  • Directed billing and licensing operations, guaranteeing accuracy.
  • Automated billing processes to enhance overall efficiency.
  • Consistently analyzed licensing metrics to forecast financial outcomes.
  • Enhanced process for issuing and renewing licenses, boosting customer satisfaction.

PRICING AND COMMERCIALS MANAGER

SYSPRO Americas
Tustin
01.1998 - 01.2002
  • Created scalable pricing strategies to drive profitability.
  • Achieved profitability by successfully negotiating pricing terms.
  • Assessed data patterns for more effective pricing models and predictions.

PROJECT MANAGEMENT MANAGER

SYSPRO USA
01.1996 - 01.1998
  • Directed project execution for key initiatives, achieving deadlines within budget constraints.
  • Led diverse teams to deliver critical initiatives.
  • Established metrics for assessing project outcomes and refining future processes.

Education

Associate of Arts - Business Administration and Management

Orange Coast College
Costa Mesa, CA

Skills

  • Channel Program Development
  • Strategic Partnerships
  • Recurring Revenue Models
  • Partner Enablement
  • Revenue Forecasting
  • Licensing and Compliance
  • Process Automation
  • Cross-Functional Leadership
  • Change Management
  • Business Development
  • Go-to-Market Strategy
  • Partner Relationship Management
  • Market Analysis & Competitive Positioning

Technical Skills

  • ERP Systems (SYSPRO)
  • SaaS & Cloud Solutions
  • Data Analytics (Power BI, Excel, SQL)
  • CRM & Marketing Automation (HubSpot)
  • Microsoft Office (Excel, Word, PowerPoint, Teams, SharePoint)
  • Project Management Tools (Asana, Jira, Trello)
  • Financial Modeling & Pricing Strategy
  • Contract & Licensing Management Systems

Honors And Recognitions

  • 2024, CRN Women of the Channel, Recognized for leadership in channel success.
  • 2023, CRN Women of the Channel, Celebrated for innovation in partner enablement.
  • 2023, SYSPRO Uplift & Life Award, Honored for impactful partner growth initiatives.
  • 2022, CRN Women of the Channel, Recognized for revenue optimization and partner engagement.

Timeline

CHANNEL PROGRAM MANAGER

SYSPRO Americas
01.2019 - 01.2025

STRATEGIC PARTNER ACCOUNT MANAGER

SYSPRO Americas
01.2012 - 01.2019

MANAGER, BILLING & LICENSING

SYSPRO Americas
01.2002 - 01.2012

PRICING AND COMMERCIALS MANAGER

SYSPRO Americas
01.1998 - 01.2002

PROJECT MANAGEMENT MANAGER

SYSPRO USA
01.1996 - 01.1998

Associate of Arts - Business Administration and Management

Orange Coast College

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Michelle Hughes