MICHELLE HUDSON
SAINT LOUIS
Summary
Dynamic Patient Access Representative with a proven track record at Cardinal Glennon Children's Hospital, excelling in customer support and data entry. Recognized for enhancing clinic efficiency and achieving performance targets through effective communication and a goal-oriented mindset. Committed to maintaining HIPAA compliance while delivering exceptional client services.
Overview
7
7
years of professional experience
Work History
PATIENT BILLING/SERIVCE REP 2
Washington University School of Medicine
05.2025 - Current
- Assisted in coordinating patient scheduling and appointment management to enhance clinic efficiency.
- Supported communication between departments to facilitate patient care and operational flow.
- Maintained accurate records and documentation in compliance with regulatory standards.
- Responded to inquiries from patients and staff, providing timely information and assistance.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Patient Access Representative
Cardinal Glennon Children's Hospital
02.2019 - 02.2025
- Managed patient registration processes, ensuring accuracy and compliance with hospital policies.
- Facilitated insurance verification and eligibility checks to streamline patient access services.
- Coordinated scheduling for appointments, optimizing clinic workflow and patient experience.
- Trained new staff on electronic health record systems and front desk procedures.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
NORMANDY HIGH
SAINT LOUIS 05-2009
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client services
- Paperwork processing
- Telephone reception
Timeline
PATIENT BILLING/SERIVCE REP 2
Washington University School of Medicine
05.2025 - Current
Patient Access Representative
Cardinal Glennon Children's Hospital
02.2019 - 02.2025
High School Diploma -
NORMANDY HIGH