Michelle Hodgson

• Addressed service gaps with targeted initiatives to exceed customer expectations.
• Established open lines of communication with team for feedback and suggestions.
• Led training initiatives, enhancing employee skills and confidence.
• Identified inefficiencies to propose actionable improvements for overall workflow.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Hand crafted natural soy candles and soaps.blankContentIdentifierBooked and planned vendor events.

• Used variety of hair styling tools and appliances.
• Performed morning and evening bank runs.
• Cut and colored hair for Number clients daily.
• Highlighted hair in varying shades.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.
• Analyzed skin condition and made appropriate product recommendations.
• Recommended retail products for at-home use.
• Advised clients on proper home-care regimens.
• Carried out product inventory checks, charting and consultations.

• Sterilized equipment for patient treatments.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.
• Fostered friendly, warm and exceptional customer experience.
• Analyzed skin condition and made appropriate product recommendations.
• Educated patients on treatment options.
• Stocked treatment rooms with proper supplies.
• Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.

Experienced with Hydrafacial services and microdermabrasions.