Michelle Hauck
Cleveland
Summary
Dynamic leader with proven expertise in retail operations and customer experience, honed at Casey's General Stores. Excelled in enhancing store performance and customer satisfaction through strategic planning and team leadership. Skilled in inventory management and problem-solving, achieving significant sales growth. Committed to fostering strong customer relationships and driving business success.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Caseys's General Stores
06.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Painter
Turnkey Construction LLc
02.2015 - 07.2017
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Worked holidays and weekends depending on shifting needs of project.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Calculated amount of paint and other materials needed for each job accurately.
- Evaluated completed work for quality and adherence to standards and client requirements.
Acting Store Manager
Caseys's General Stores
10.2024 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Associate
Cirillas
04.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Business Owner
Self Employed
04.2016 - 10.2018
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Loan Officer
Payday Advance America
10.2005 - 02.2007
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Advised clients on mortgage, education and personal loans.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
Leasing Consultant
Roe Village Apartments
03.1997 - 07.1999
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Display setup
- Loss prevention
- Employee coaching
- Sales expertise
- Sales techniques
- Strategic planning
- Relationship building and management
- Sales growth
- Issue resolution
- Staff scheduling
- Transaction processing
- Stock rotations
- Order management
- Inventory counting
- Strategic merchandising
- Sales strategies
- Records management
- Shift scheduling
- Microsoft Office Suite
- Business development and planning
- Flexible schedule
- Scheduling coordination
- Business development
- Assignment delegation
- Operations oversight
- Workforce management
- Motivational techniques
- Vendor management
- Quickbooks
- Verbal and written communication
- New hire training
- Cash auditing
- Inventory management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Delegating work
- Effective leader
- Scheduling
- Employee motivation
- Schedule management
- Relationship building
- Inventory tracking and management
- Management team building
- Payroll administration and timekeeping
- Goal setting
Timeline
Acting Store Manager
Caseys's General Stores
10.2024 - 12.2024
Assistant Store Manager
Caseys's General Stores
06.2024 - Current
Sales Associate
Cirillas
04.2023 - 10.2023
Business Owner
Self Employed
04.2016 - 10.2018
Painter
Turnkey Construction LLc
02.2015 - 07.2017
Loan Officer
Payday Advance America
10.2005 - 02.2007
Leasing Consultant
Roe Village Apartments
03.1997 - 07.1999