Michelle Harrington
Brookfield
Summary
Bringing strong data entry and organizational skills with administrative experience to support diverse business functions. Capable of handling customer communications efficiently using Microsoft Outlook and QuickBooks. Demonstrates effective phone etiquette and 10 key operation in fast-paced environments.
Overview
18
18
years of professional experience
Work History
ENDSHEET PREP
Walsworth Publishing Company
Brookfield, MO
02.2022 - Current
- Data entry
- Filing and copying
- Emails
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
CUSTOMER SERVICE REPRESENTATIVE
SC DATA CENTER
Brookfield, MO
10.2017 - Current
- Order placing
- Account payable
- Answer customer emails and reviews
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction levels by actively listening and addressing concerns promptly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
DOCUMENT VERIFICATION
Walsworth Publishing
Brookfield, MO
01.2017 - 08.2017
- Verifying customer documents, upload and calling banks to verify vehicle loan payoff for buyout.
OFFICE ASSISTANT/RECEPTIONIST
Nauser Beverage
Columbia, MO
07.2008 - 07.2011
- Verifying orders
- Data Entry
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Undergraduate - Medical Billing and Coding
DeVry University
06-2026
High School - Office Tech
Marceline High School
MO01-1993
Skills
- QuickBooks
- Data Entry
- Microsoft Outlook
- Typing
- Phone Etiquette
- 10 key operation
- Organizational skills
- Administrative Experience
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
ENDSHEET PREP
Walsworth Publishing Company
02.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
SC DATA CENTER
10.2017 - Current
DOCUMENT VERIFICATION
Walsworth Publishing
01.2017 - 08.2017
OFFICE ASSISTANT/RECEPTIONIST
Nauser Beverage
07.2008 - 07.2011
Undergraduate - Medical Billing and Coding
DeVry University
High School - Office Tech
Marceline High School