Michelle Hagan
Centerview
Summary
Results-driven Account Representative experienced in managing client relationships and resolving complex issues to enhance customer satisfaction. Strong communicator skilled in negotiating contracts and presenting proposals. Focused on cultivating long-term relationships that drive revenue growth and improve operational efficiency while leading teams to achieve performance goals.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Account Representative
AT&T
Kansas City
01.1995 - Current
- Built strong relationships with customers to ensure satisfaction and loyalty.
- Provided excellent customer service to ensure client satisfaction.
- Managed account inquiries and resolved customer issues efficiently.
- Conducted follow-ups with clients to ensure ongoing service satisfaction.
- Responded quickly to customer inquiries via phone or email.
- Provided product knowledge and support during customer interactions.
- Utilized CRM software to track customer interactions and updates.
Education
High School Diploma -
Winnetonka High School
Kansas City, MOSkills
- Account management
- Sales expertise
- Consultative sales
- Customer retention
- CRM proficiency
- Prospecting skills
- Account analysis
- Negotiation skills
- Regulatory compliance
- Project management
- Time management
- Multitasking capabilities
- Organizational ability
- Detail orientation
- Problem-solving
- Team collaboration
- Goal orientation
- Effective listening
Certification
- Introduction To Certified Professional Biller
Timeline
Account Representative
AT&T
01.1995 - Current
High School Diploma -
Winnetonka High School