Michelle Frazier
Canton,MO
Summary
Performance-driven professional with excellent employee development, customer service and analytics skills. Passionate about communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
27
27
years of professional experience
Work History
VP of RCM and Systems Integration
Duly Health And Care
06.2023 - Current
- Identified and prioritized focus areas for increased cash collection and decreased denial rate
- Identified and prioritized key areas of improvement to Epic practice management system.
- Collaborated with senior management to develop strategic RCM initiatives and long term goals.
- Led team to collect additional $2M cash by correcting coding errors
Executive Director, RCM and Strategy
Quincy Medical Group
06.2022 - 06.2023
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Led in-house RCM team to 97% Net Collection Ratio.
- RCM team met board goals for A/R days, A/R aging.
Director, RCM
Quincy Medical Group
02.2016 - 06.2022
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals. Lowered A/R days from 50 days in 2016 to 36 days in 2022.
- Collaborated with Physicians, Operations, Finance, IT and senior management for revenue improvements and revenue integrity.
- Established departmental performance goals, work-from-home policies and provided feedback for underperforming areas.
- Scripted and delivered successful messaging to State of IL CON board for two large projects.
- Contracted for and stood up RCM processes for QMG ASC
Adjunct Professor
Culver Stockton College
08.2015 - 04.2016
- Taught courses in economics, math and business
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Office Manager
Riverview Family Medicine, Quincy Medical Group
10.2004 - 10.2009
- Established new practice from scratch for two physicians
- First electronic prescription system in tri-state area.
- Programmed and set up claims management system.
- Responsible for all RCM functions, as well as general operations functions.
- Responsible for sale and transition of practice to QMG.
Technical Sales, Research & Development
X-Rite
08.1996 - 12.2001
- Responsible for technical sales and support for laboratory equipment.
- Developed test plans for R&D products.
- Created analytics for calibration laboratory.
Education
MBA -
Franklin Pierce University
Rindge, NH06.1999
No Degree - Graduate Studies in Chemistry
Purdue University
West Lafayette, IN05.1996
Bachelor of Science - Chemistry
Truman State University
Kirksville, MO05.1995
Skills
- Revenue Cycle Management
- Process Improvement
- Operations Management
- Data Analysis
- Team Leadership
- Results-Driven
Timeline
VP of RCM and Systems Integration
Duly Health And Care
06.2023 - Current
Executive Director, RCM and Strategy
Quincy Medical Group
06.2022 - 06.2023
Director, RCM
Quincy Medical Group
02.2016 - 06.2022
Adjunct Professor
Culver Stockton College
08.2015 - 04.2016
Office Manager
Riverview Family Medicine, Quincy Medical Group
10.2004 - 10.2009
Technical Sales, Research & Development
X-Rite
08.1996 - 12.2001
MBA -
Franklin Pierce University
No Degree - Graduate Studies in Chemistry
Purdue University
Bachelor of Science - Chemistry
Truman State University