Michelle Dwyer
St Louis
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Podiatry 1st
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
EVS Technician
Barnes Jewish Hospital
03.2023 - 12.2024
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
Central Sterile Processing Technician
Barnes Jewish St. Peters Hospital
01.2023 - 12.2024
- Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
- Ensured compliance with industry regulations through regular audits of sterilization equipment and documentation practices.
- Supported successful surgeries by promptly addressing any issues or concerns related to instrument availability or condition.
- Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.
Hostess Manager
The Armory STL
06.2023 - 12.2023
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
Education
High School Diploma -
Belleville East High School
Belleville, ILAssociate of Science - Nursing And Science
St. Louis Community College
St Louis, MOSkills
- Front desk operations
- Patient room cleaning
- Workplace safety
- Telephone etiquette
- Patient safety
- Appointment scheduling
- Medical terminology
- Healthcare facility standards
- Office administration
- Guest relations
- Microsoft office
- HIPAA compliance
- Cross-training
Timeline
Medical Receptionist
Podiatry 1st
09.2023 - Current
Hostess Manager
The Armory STL
06.2023 - 12.2023
EVS Technician
Barnes Jewish Hospital
03.2023 - 12.2024
Central Sterile Processing Technician
Barnes Jewish St. Peters Hospital
01.2023 - 12.2024
High School Diploma -
Belleville East High School
Associate of Science - Nursing And Science
St. Louis Community College