Michelle Barker
Lee's Summit
Summary
Proactive and results-oriented professional with proven expertise in customer relations and administrative support, honed at Dr. James A Green, D.C. Excelled in streamlining operations and enhancing client satisfaction through exceptional service and attention to detail. Skilled in data entry and maintaining confidentiality, significantly improving office efficiency and client trust.
Overview
10
10
years of professional experience
Work History
Receptionist
Dr. James A Green, D.C
08.2006 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Esthetician
Akira Day Spa
06.2006 - 09.2006
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
Education
No Degree - Esthetician
Independence College of Cosmetology
Independence, MO05-2006
High School Diploma -
Lee's Summit High School
Lee's Summit, MO05-1985
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Records maintenance
- Courteous and professional
- Payment processing
- Attention to detail
- Bookkeeping
- Administrative support
Timeline
Receptionist
Dr. James A Green, D.C
08.2006 - 07.2016
Esthetician
Akira Day Spa
06.2006 - 09.2006
No Degree - Esthetician
Independence College of Cosmetology
High School Diploma -
Lee's Summit High School
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