MICHELE ROBBINS

Responsible for updating the Defense Personal Property System and trafficking system within established date requirements.

Work with military members to understand relocation allowances and requirements to provide exceptional service.

Coordinate the most effective and cost-efficient routings for shipments to ensure a profit margin consistent with budgeting.

Establish rates for Transportation Services provided to ensure consistent business is awarded from the military.

Responsible for Moe coordination.

Coordinate surveys, estimate quotes, and relocations for assigned dedicated agents.

Assist team members with daily duties and tasks.

Responsible for achieving team and department goals and objectives.

Responsible for exception resolution.

Responsible for motivating staff to achieve revenue and contribution goals.

Supervise day-to-day staffing and business operations, and create learning plans for staff.

Monitor quote-to-booking ratios, business volume, and target billings goals.

Contribute to budgeting and forecasting business models.

Ensure on-time performance goals are met.

Monitor customer service scores and agency reciprocity.

Responsible for move coordination.

Coordinate surveys, estimate quotes, and relocations for assigned dedicated agents.

Assist team members with daily duties and tasks.

Responsible for achieving team and department goals and objectives.

Responsible for exception resolution.

Prepare daily reports for the Car Carrier Department.

Negotiate rates for current and potential shipments.

Process invoices from outside vendors.

Responsible for on-time pickup and delivery for Are C-D.

Handle dispatching for all vendors.

Responsible for estimating quotes via internet leads for automobile relocations.

Scheduling and assisting with room rentals.

Assist with special events and equipment setup.

Counselor for Today Camp.

Develop program flyers and brochures.

Operated a concession stand in Fenton, City Park.

Responsible for taking incoming customer calls and resolving relocation issues.

Ensure customers understand the delay claim and damage claim procedures, and authorize when necessary.

Document all matters in customer service.

Responsible for drive-thru and front-line orders.

Train new employees.

Greet customers.

Responsible for the cleanliness of the restaurant.