Michele Riddick
Higginsville
Summary
Dynamic leader with a proven track record at Missouri State Highway Patrol, excelling in teamwork and collaboration, and analytical thinking. Spearheaded emergency response plans and continuous improvement initiatives, enhancing safety and efficiency. Skilled in fostering a culture of excellence and accountability, with a knack for effective communication and problem-solving.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Chief Operator
Missouri State Highway Patrol
06.1995 - 08.2024
- Lead a team effectively and created schedules that were challenging due to low staffing.
- Developed comprehensive emergency response plans, ensuring the safety of all personnel during unforeseen events or incidents.
- Implemented continuous improvement initiatives, identifying areas of inefficiency and developing targeted action plans to address them.
- Cultivated a culture of excellence through effective leadership, setting high standards for performance and fostering accountability among team members.
- Provided on-the-job training to newly hired workers and team members.
Education
Applied Science Degree - Accounting
Longview Community College
Kansas City, MO03-1993
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Typing
- Attention to detail
- Efficient multitasking
- Effective communication
- Analytical thinking
Accomplishments
- Supervised team of 21 dispatchers.
- Achieved several commendations for dispatching during critical incidents.
- Maintained frequency sharing agreements.
- Obtained General License through Federal Communications Commission
Certification
- Missouri Driver's License
- FCC License - General
- Multiple online supervisor courses
- MULES certification
Languages
English
Full Professional
Timeline
Chief Operator
Missouri State Highway Patrol
06.1995 - 08.2024
Applied Science Degree - Accounting
Longview Community College
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