Michele Jordan
Strafford
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
10
10
years of professional experience
Work History
Shift Leader/Cashier
Loves Travel Stop & Country Store
07.2023 - 01.2025
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Trained new employees and delegated daily tasks and responsibilities.
Lobby Attendant/Laundry Attendant
Oasis Hotel & Convention Center
07.2015 - 01.2023
- Maintained clean and inviting lobby areas for guests, ensuring a positive first impression of the establishment.
- Performed daily cleaning tasks such as sweeping, mopping, dusting, and vacuuming to maintain cleanliness and hygiene standards
- Followed safety protocols while handling cleaning chemicals to prevent accidents or injuries
- Maintained a positive attitude while working independently or as part of a team in fast-paced environments
- Managed laundry operations, including sorting, washing, drying, folding, and organizing linens and towels
Education
Parkview Highschool
Springfield, MO05-2014
Skills
- Positive attitude
- Cash handling
- Problem-solving
- Customer service focus
- Flexible schedule
- POS system operation
- Safety processes and procedures
Timeline
Shift Leader/Cashier
Loves Travel Stop & Country Store
07.2023 - 01.2025
Lobby Attendant/Laundry Attendant
Oasis Hotel & Convention Center
07.2015 - 01.2023
Parkview Highschool
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