Michele Franzen
St Louis
Summary
Accomplished Financial Aid Counselor from Webster University, adept in regulatory compliance and policy interpretation. Excelled in elevating student satisfaction through effective financial aid counseling and clear communication, contributing significantly to departmental objectives. Demonstrates expertise in financial aid and exceptional problem-solving skills, ensuring alignment with institutional priorities.
Overview
23
23
years of professional experience
Work History
Financial Aid Counselor
Webster University
09.2001 - 05.2024
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Authored presentations and documentation for distribution to current and prospective students.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Increased student satisfaction with financial aid services by addressing concerns promptly and providing clear guidance on procedures.
- Contributed to the development of departmental goals and objectives, aligning individual performance expectations with broader institutional priorities.
Education
High School Diploma -
Nerinx Hall High School
Webster Groves, MO05.1974
Skills
- Regulatory Compliance Knowledge
- Policy Interpretation
- Financial aid expertise
- Eligibility guidelines
Timeline
Financial Aid Counselor
Webster University
09.2001 - 05.2024
High School Diploma -
Nerinx Hall High School