Michele Cypret

Galena

Summary

Director of Services with expertise in quality assurance and financial management. Developed training programs and communication strategies that significantly improved guest satisfaction and consistently achieved budgetary targets. Proven ability to enhance operational efficiency and deliver exceptional guest experiences while exceeding financial objectives.

Overview

years of professional experience

Work History

Director of Services

Marriott Willow Ridge Lodge

Branson

11.2020 - Current

Reviewed staffing levels to align guest services with operational and financial objectives.
Supervised daily housekeeping operations, ensuring compliance with policies and standards.
Conducted inspections of all guestrooms and public spaces to uphold quality standards.
Monitored departmental operations to consistently exceed budgetary financial goals.
Communicated areas needing improvement to staff and confirmed understanding through follow-up.
Ensured timely provision of supplies, equipment, and uniforms for employees.
Participated in development of corrective action plans to enhance guest satisfaction.
Conducted inventory checks to maintain adequate supply levels for efficient operations.
Managed daily operations to ensure exceptional guest experiences.
A

Executive Housekeeping Manager

Red Lion Inn & Suites

Branson

03.2017 - 11.2020

Supervised housekeeping staff in maintaining cleanliness and organization throughout the hotel.
Developed and implemented cleaning schedules to ensure efficient room turnover.
Conducted inspections of guest rooms and common areas for quality assurance.
Trained new staff on proper cleaning techniques and safety procedures.
Managed inventory of cleaning supplies and ordered necessary replacements.
Resolved guest complaints related to housekeeping services promptly and professionally.
Developed and implemented hotel standard operating procedures for the housekeeping department.
Created schedules for staff to ensure adequate coverage at all times.

Housekeeping Inspector

Westgate Resorts

BRANSON

06.2016 - 01.2018

Inspected guest rooms for cleanliness and adherence to hotel standards.
Conducted inventory checks of cleaning supplies and equipment for operational efficiency.
Provided feedback to staff on performance and areas for improvement.
Monitored cleanliness of public areas, including lobbies and restrooms, consistently.
Audited daily logs completed by each member of the housekeeping team.
Verified that all lost items were accounted for in accordance with established procedures.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Checked inventory for required supplies and made lists for needed cleaning products.

Assistant Manager

Bluegreen Vacations

BRANSON

10.2014 - 05.2016

Supervised daily housekeeping operations in a major hospitality establishment.
Trained and mentored housekeeping staff on best practices and safety protocols.
Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Ensured safety regulations are followed by all employees within the department.
Supervised daily operations of housekeeping department to ensure compliance with standards.
Monitored inventory levels of cleaning supplies and equipment.

Russell Cellular

Verizon Wireless

Buffalo

09.2002 - 01.2010

Assisted customers with product selection and answered inquiries.
Processed sales transactions efficiently using point-of-sale systems.
Collaborated with team members to achieve sales goals and customer satisfaction.
Greeted customers and provided exceptional customer service.
Answered incoming telephone calls to provide store, products and services information.
Handled customer complaints in a professional manner.
Provided accurate information about products, prices and services.
Built and maintained relationships with peers and upper management to drive team success.
Maintained up-to-date knowledge of store merchandise and policies.
Processed transactions using a point-of-sale system.
Demonstrated product features and benefits for customers' needs.
Tracked sales performance metrics to identify trends in market place.
Processed returns, exchanges, and refunds in accordance with company policies.

Skills

Staffing management
Quality assurance
Financial oversight
Inventory management
Operational coordination
Customer relationship management
Scheduling optimization
Problem resolution

Team leadership
Performance feedback
Strategic planning
Time management
Training development
Effective communication
Regulatory compliance

Timeline