Open To Work
Micheala Metz
Springfield
Work Preference
Summary
Dedicated rideshare driver with strong communication, conflict resolution, and time management skills. Committed to delivering safe, reliable transportation and ensuring positive passenger experiences.
Overview
5
5
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
Springfield
2021.03 - 2026.05
- Provided safe and reliable transportation for passengers across various routes.
- Communicated effectively with passengers to ensure a positive experience.
- Navigated efficiently using GPS and mapping applications during rides.
- Adapted quickly to changing traffic conditions and passenger requests.
- Managed ride schedules efficiently to maximize availability for passengers.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
Customer Service Representative
CSLLC
Springfield
2024.01 - 2024.05
- Assisted customers with inquiries and resolved issues promptly.
- Educated customers about products and services effectively.
- Processed customer orders using company-specific software.
- Maintained accurate records of customer interactions and feedback.
- Collaborated with team members to enhance service delivery.
Customer Service Representative
Expedia Group
Springfield
2023.05 - 2024.01
- Assisted customers with inquiries and resolved issues promptly.
- Processed customer orders using company-specific software.
- Educated customers about products and services effectively.
- Maintained accurate records of customer interactions and feedback.
- Handled returns and exchanges in accordance with company policies.
- Collaborated with team members to enhance service delivery.
Education
High School Diploma -
Nixa High School
Nixa, MO2007-05
Skills
- Ride-sharing platform knowledge
- Basic vehicle inspection
- Route optimization
- Ride scheduling
- Local and long distance driving
- Safe driving
- Traffic law knowledge
- Safety compliance
- Vehicle maintenance
- Ride coordination
- Customer service
- Order processing
- Road safety awareness
- Conflict resolution
- Schedule adherence
- Teamwork
- Teamwork
- Vehicle maintenance
- Multitasking and organization
- Passenger assistance
- Google maps
- Urban navigation
- Professionalism
- Defensive driving techniques
- Customer assistance
- Professionalism
Timeline
Customer Service Representative
CSLLC
2024.01 - 2024.05
Customer Service Representative
Expedia Group
2023.05 - 2024.01
Rideshare Driver
Lyft And Uber
2021.03 - 2026.05
High School Diploma -
Nixa High School