MICHAEL SILVERSMITH
Ste. Genevieve
Summary
Passionate and experienced hospitality leader with over ten years in the industry. Strong background in customer relations and team development and leadership, with a proven record of enhancing client satisfaction and operational efficiency. Seeking a dynamic role in hospitality management where I can apply my expertise and further develop in an innovative, growth-oriented environment. Willing to relocate.
Overview
9
9
years of professional experience
Work History
General Manager
Audubon's Hotel, Restuarant, & Bar
03.2025 - Current
- Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Meet, greet, and encourage feedback from customers and use feedback to implement positive changes within restaurant.
- Purchase adequate quantities of food, beverages, equipment, and supplies.
- Correctly calculate inventory and order appropriate supplies.
- Set clear expectations and create positive working environment for employees.
- Develop and implement new menus to offer variety and options to customers.
- Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
- Verify accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Recruit, hire, and train personnel, working to establish key internal functions and outline scope of positions for organization, and create job descriptions for each role..
Winemaker / Cellar Supervisor
Crown Valley Winery, Brewery, and Distillery
11.2020 - Current
- Manage the entire wine production cycle, reducing costs while improving overall product quality.
- Collaborate with vineyard managers and cellar staff to ensure the quality of grapes and production techniques.
- Monitor the aging process of wine through regular tasting and analysis.
- Conduct essential cellar tasks including pump-overs, racking, filtration, and quality control sampling to ensure wine meets desired taste and quality standards.
- Create and manage a wine production schedule that includes grape harvesting, fermentation, aging, and bottling operations.
- Operate all production equipment and ensure sanitation and maintenance.
- Assist with equipment maintenance, ensure adherence to CIP protocol and SOP's; inventory management to support uninterrupted cellar operations.
- Maintain production schedule and ensure schedule is followed.
- Ensure inventory management system is being utilized correctly and accurately.
- Resolve employee concerns promptly; foster a positive workplace culture.
- Record daily numbers and send updates throughout day and end of shift, ensuring clear communication.
- Manage a team of four technicians, enforcing safety standards that resulted in zero safety incidents in production zones.
Service Manager
Buffalo Nickel Bar & Grill
12.2018 - 07.2020
- Oversee all aspects of restaurant business including: leading and training service staff team, managing shift schedules, handling guest concerns and complaints and resolving issues, coaching and developing employees to exceed guest expectations through excellent customer service, fostering a positive environment for both team members and guests, ensuring proper safety and sanitation practices as well as adherence to all food and alcohol safety standards and company policies and procedures, maintenance and repair of equipment, including minor electrical work, keeping accurate records, forecasting restaurant needs to maintain accurate inventory, proficiency in point of sale software.
Tasting Room Manager
Hilmy Cellars
03.2017 - 12.2018
- Oversee the daily operations of the tasting room including: hiring, developing, and mentoring a strong team of staff to ensure exceptional customer service, promoting wine club and assisting wine club members, meeting and exceeding sales goals, handling guest concerns, maintaining knowledge of all grape varietals and wine offerings.
- Ensuring efficient operations, maintaining cleanliness and safety of tasting room, overseeing stocking and inventory, handling shift scheduling and training. Ensure guest satisfaction and strive to increase company’s revenue and positive reputation.
Education
Some College - General Studies
Riverside City College
Riverside, CASkills
- Customer Relations
- Sales
- Team Development & Leadership
- Inventory Management
- Problem-Solving
- Food Safety & Quality Compliance
- Staff Training
- Winemaking Process Management
- Purchasing
- Labor management
- Sanitation standards
- Employee retention
Timeline
General Manager
Audubon's Hotel, Restuarant, & Bar
03.2025 - Current
Winemaker / Cellar Supervisor
Crown Valley Winery, Brewery, and Distillery
11.2020 - Current
Service Manager
Buffalo Nickel Bar & Grill
12.2018 - 07.2020
Tasting Room Manager
Hilmy Cellars
03.2017 - 12.2018
Some College - General Studies
Riverside City College