MICHAEL YEBOAH
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
COSTUMERS SERVICE
Melcom Shopping Mall - Achimota
GHANA, ACCRA
01.2015 - 06.2017
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Strengthened client relationships through consistent follow-ups after service appointments.
- Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
Cabin Attendant
Passion Airline
ACCRA GHANA (Remote)
02.2018 - 04.2018
- Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols.
- Assisted in the boarding process, making sure passengers were comfortable and settled before takeoff.
- Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the flight experience.
- Contributed to consistently high on-time performance records by completing tasks swiftly without compromising quality or safety standards.
- Managed inflight emergencies by following established procedures and working closely with crew members.
Airport Customer Service Agent AND LUGGAGE HOST
Kotoka International Airport
ACCRA GHANA
04.2018 - 01.2020
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
- Contributed to an organized work environment by maintaining a clean and clutter-free luggage storage area.
- Developed strong relationships with repeat guests, fostering loyalty and return visits to the property.
- Exceeded guest expectations with prompt service in delivering bags to rooms or retrieving them from storage areas when requested.
- Assisted guests with luggage transportation, ensuring a seamless arrival and departure experience.
- Reduced lost luggage incidents by implementing thorough documentation practices for each stored item.
- Notified front desk manager of any guest issues in need of additional attention.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Assistant Store Manager
Marina Mall
ACHIMOTA GHANA
09.2021 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Education
High School Diploma -
OSEI TUTU SENIOR HIGH SCHOOL
KUMASI-GHANA 09.2015
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
- Team Building and Leadership
- Goals and performance
- Relationship building and management
- Issue Resolution
- Strategic Planning
- Microsoft Office Suite
- Shift Scheduling
- Motivational Techniques
- Teamwork and Collaboration
- Decision-Making
- Relationship Building
- Performance Improvement
Accomplishments
- Documented and resolved issues which led to Results.
- Collaborated with team of numbers in the development of project names .
Personal Information
- Date of Birth: 11/28/00
- Nationality: GHANESE
READING BOOKS, LISTENING TO MUSIC AND WORKOUT IN THE GYM
ON MY FREE TIME OR LESS BUSY SCHEDULES I READ BOOKS DOWNLOADED FROM THE INTERNET AND ALSO MOTIVATIONAL QUOTES,
I NORMAL LISTEN TO MUSIC WHEN AM ALONE OR HAVING QUITE TIME FROM WORK
GOING TO THE GYM IS SOMETHING THAT I LIKE TO DO ALWAYS BECAUSE IT BUILTS ME STRENGTH, MIND, HEALTH AND ALSO MY MENTATILITY, I ALSO WORKOUT TO ENSURE I DONT FEEL LAZY ALL THE TIME.
Languages
Italian
Advanced (C1)
Timeline
Assistant Store Manager
Marina Mall
09.2021 - 08.2022
Airport Customer Service Agent AND LUGGAGE HOST
Kotoka International Airport
04.2018 - 01.2020
Cabin Attendant
Passion Airline
02.2018 - 04.2018
COSTUMERS SERVICE
Melcom Shopping Mall - Achimota
01.2015 - 06.2017
High School Diploma -
OSEI TUTU SENIOR HIGH SCHOOL