Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL WATTS

St. Louis,MO

Summary

Achieved high levels of customer satisfaction through effective communication and problem-solving skills. Enhanced client experiences by applying comprehensive hospitality and customer service techniques.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2024 - Current
  • Supervised daily operations, ensuring adherence to quality and service standards.
  • Trained and mentored new baristas, fostering a collaborative team environment.
  • Streamlined workflow processes to enhance efficiency during peak hours.
  • Monitored inventory levels, implementing ordering strategies to minimize waste.

Assistant Manager

Arby's
03.2019 - 01.2025
  • Supervised team operations to ensure efficient service during peak hours.
  • Trained new employees on food safety protocols and operational procedures.
  • Managed inventory levels, optimizing stock to reduce waste and costs.
  • Implemented process improvements that enhanced customer satisfaction ratings.

Unit Secretary

Barnes Jewish Hospital
08.2021 - 07.2023
  • Coordinated communication between medical staff, patients, and families to enhance care delivery.
  • Organized patient records and maintained confidentiality in compliance with HIPAA regulations.
  • Monitored inventory levels of medical supplies, ensuring timely replenishment as needed.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.

Education

High School - undefined

Fox Senior High School
Arnold, MO
01.2017

Skills

  • Microsoft Office
  • Google email and applications
  • Adobe Photoshop CS6
  • Datasheet and Word Processing applications
  • Adobe Illustrator CS6
  • Adobe Premiere Pro CS6
  • Epic training
  • Phone messages
  • Indexing
  • 10 Key Calculator
  • Communication
  • Customer Service
  • Hospitality
  • Filing
  • Time Management
  • Proper cash handling procedures
  • Nationally Certified Food Safety Management
  • Organization

Timeline

Shift Supervisor

Starbucks
09.2024 - Current

Unit Secretary

Barnes Jewish Hospital
08.2021 - 07.2023

Assistant Manager

Arby's
03.2019 - 01.2025

High School - undefined

Fox Senior High School
MICHAEL WATTS