Achieved high levels of customer satisfaction through effective communication and problem-solving skills. Enhanced client experiences by applying comprehensive hospitality and customer service techniques.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2024 - Current
Supervised daily operations, ensuring adherence to quality and service standards.
Trained and mentored new baristas, fostering a collaborative team environment.
Streamlined workflow processes to enhance efficiency during peak hours.
Monitored inventory levels, implementing ordering strategies to minimize waste.
Assistant Manager
Arby's
03.2019 - 01.2025
Supervised team operations to ensure efficient service during peak hours.
Trained new employees on food safety protocols and operational procedures.
Managed inventory levels, optimizing stock to reduce waste and costs.
Implemented process improvements that enhanced customer satisfaction ratings.
Unit Secretary
Barnes Jewish Hospital
08.2021 - 07.2023
Coordinated communication between medical staff, patients, and families to enhance care delivery.
Organized patient records and maintained confidentiality in compliance with HIPAA regulations.
Monitored inventory levels of medical supplies, ensuring timely replenishment as needed.
Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.