Michael Wallace

When Ale House closed, because Society KC was the same ownership group. I was moved to continue and strengthen my job duties at our second location. Essentially, it was the same core responsibilities. Different food, fancier dinning and large private parties.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Performed weekly inventory checks so cooperate knew how to keep the business stocked on product.
• Arranged our security departments schedule to ensure safety during late night operations.
• Cut checks for KCPD, pest control, and entertainers.
• Basic bartending.
• Food running and expediting.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Drove a truck transporting confidential documents from our customers location, back to our facility to be destroyed.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Improved resolution time with effective problem-solving for customer complaints.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Delivered prompt service to prioritize customer needs.