Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

MICHAEL THRELKELD

St Louis

Summary

Operations Manager with expertise in fleet optimization and revenue enhancement. Proven ability to lead teams in improving customer satisfaction and achieving substantial cost savings. Skilled in project management and regulatory compliance, delivering operational excellence through strategic planning and innovative solutions.

Overview

10
10
years of professional experience

Work History

Operations Manager

Hertz Car Rental
St. Louis
01.2025 - Current
  • Direct daily operations of a high-volume car rental location, ensuring seamless customer service and operational excellence.
  • Develop and implement strategic plans to achieve fleet optimization, reduce costs, and maximize revenue.
  • Manage inventory control, scheduling, and compliance with company and regulatory standards.

General Manager

Federal Gateway Moving & Storage
St. Louis
01.2018 - 01.2024
  • Directed operations of a $3.8M branch, achieving significant improvements in profit margins and customer satisfaction.
  • Increased annual revenue by over $500K through strategic account development and operational improvements.
  • Boosted branch quality ratings from 3.98 to 4.57 by restructuring teams and prioritizing customer-focused services.
  • Built and led a high-performing team of 20, including owner-operators, sales representatives, and support staff.

Director of Operations

Guardian Relocation
Indianapolis
01.2018 - 12.2018
  • Oversaw a $2.7M branch, managing 50K sq. ft. of warehouse space and a diverse team of over 30 employees.
  • Established partnerships with external contractors to address workforce limitations, ensuring seamless service delivery.
  • Spearheaded quality assurance initiatives, improving service consistency and customer satisfaction.

General Manager

Jay's Moving Co
Indianapolis
01.2015 - 01.2018
  • Managed a $1.5M branch, achieving a 15% increase in company size through strategic KPI analysis and team development.
  • Enhanced sales closing rates by 44%, implementing an educational approach to client engagement.
  • Directed a team of 50 employees, fostering internal promotions and professional growth opportunities.

Education

Bachelor of Arts - Advertising

Purdue University
West Lafayette, IN
01.2001

Skills

  • Fleet optimization
  • Inventory management
  • Regulatory compliance
  • Cost efficiency
  • Revenue growth
  • Project coordination
  • Talent acquisition
  • Account development

Affiliations

Engineered Construction Group - Project Manager/Sales Representative

Indianapolis, IN 2013-2015

1-800-PACK-RAT - Director of Sales/Logistics

Indianapolis, IN 2008-2013

Planes Companies - Commercial Services Director

Indianapolis, IN 2006-2008

References

Immediately available upon request.

Timeline

Operations Manager

Hertz Car Rental
01.2025 - Current

General Manager

Federal Gateway Moving & Storage
01.2018 - 01.2024

Director of Operations

Guardian Relocation
01.2018 - 12.2018

General Manager

Jay's Moving Co
01.2015 - 01.2018

Bachelor of Arts - Advertising

Purdue University

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MICHAEL THRELKELD