Michael Shikany
Springfield
Summary
Dynamic Producer with extensive experience at Farmers Insurance Group, excelling in project management and team leadership. Proven track record in enhancing operational effectiveness and driving sales growth through innovative strategies. Adept at staff training and fostering collaboration, consistently delivering high-quality results while maintaining strong client relationships. Proven recruiting and retention effectiveness.
Overview
49
49
years of professional experience
1
1
Certification
Work History
Producer
Robert Hendrickson Agency
Springfield
01.2023 - Current
- Coordinated logistics for on-site production activities and events.
- Conducted quality checks to maintain high production standards.
- Trained junior staff on production processes and best practices.
- Communicated effectively with clients throughout entire production cycle providing updates on progress as well as addressing any concerns or questions they may have had.
- Maintained up-to-date knowledge of industry trends and technology advancements related to production processes.
Franchise District Manager
Farmers Insurance Group
Springfield
01.1995 - 02.2009
- Led franchise operations to ensure compliance with company policies and standards.
- Trained and developed franchise managers to enhance operational effectiveness.
- Conducted regular site visits to evaluate franchise performance and address concerns.
- Implemented local promotional strategies for franchises.
- Analyzed market trends to identify growth opportunities for franchise locations.
- Oversaw recruitment and onboarding processes for new franchise personnel effectively.
- Analyzed monthly financial reports to identify areas of improvement in the district's operations.
- Conducted regular meetings with agencies to review performance, discuss goals, and address any issues or concerns.
- Developed and implemented district-wide strategies to increase franchise sales and customer satisfaction.
- Created incentive programs for agencies and staff to motivate them to exceed their sales targets.
- Maintained high standards of customer service through effective staff training and development programs.
- Initiated promotional activities, such as special events and contests, to generate interest in products and sales.
- Established strong working relationships with other departments within the organization.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent to promote performance-oriented culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees and agents to review performance, priorities, and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Agency Owner (Farmers Insurance Group)
Farmers Insurance Group (Independent Agent)
Springfield
02.1976 - 01.2009
- Managed daily operations of independent insurance agency for client satisfaction.
- Collaborated with clients to assess risk and recommend suitable insurance solutions.
- Oversaw compliance with industry regulations and maintained accurate records.
- Built strong relationships with clients through effective communication and support.
- Led community outreach programs to enhance agency visibility and engagement.
- Boosted client retention through high-quality service and follow through.
- Provided training programs for employees to ensure their skills were up-to-date with current industry standards.
- Developed innovative solutions for client challenges by leveraging available resources.
- Pursued continuing education and training programs to increase professional development.
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards in the operation of the agency.
- Called potential clients to promote business offerings and expand customer base
- Oversaw budget administration, bi-weekly payroll and accounting functions.
- Presented and explained product options to clients based on stated needs and goals.
- Planned, coordinated, organized and directed all agency operations.
- Interviewed prospective clients to learn about needs.
- Motivated CSRs and producers to accomplish challenging objectives.
- Generated regular performance reviews for staff members based on goals set forth at beginning of year.
- Analyzed customer feedback data to improve service offerings and enhance customer experience.
- Identified new opportunities for growth by researching potential markets and target customers.
- Participated in networking events within the industry gaining valuable contacts that helped grow the business.
- Maintained accurate records of all financial transactions related to the agency.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with clients to assess and meet short- and long-term goals.
- Followed up with potential clients personally regarding information requests, improving overall retention.
- Processed referrals and promoted company services and products to increase sales.
Education
Bachelor of Arts - Business Administration
Drury University
Springfield, MO05-1981
Skills
- Project management
- Team leadership
- Staff training
- Time management
- Talent acquisition
- Sales leadership
- Teamwork and collaboration
Certification
- Currently have MO State Insurance Licenses, Series 6 and 63 registration.
- LUTCF Designation
- ARM Designation
Affiliations
- Reading
- Fishing
- Family
Accomplishments
Agent. Multiple Life and Commercial Masters, Round Table, Toppers Clubs and Agent of the Year (on a district level) and Life and Commercial Championship. Presidents Council.
District Manager. Several Life and Commercial Masters, Toppers Clubs, Championship and Presidents Council.
Timeline
Producer
Robert Hendrickson Agency
01.2023 - Current
Franchise District Manager
Farmers Insurance Group
01.1995 - 02.2009
Agency Owner (Farmers Insurance Group)
Farmers Insurance Group (Independent Agent)
02.1976 - 01.2009
Bachelor of Arts - Business Administration
Drury University
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