Michael Rounkles
Hale
Summary
Results-driven and skilled in managing daily operations and training staff in customer service standards. Known for maintaining a safe and organized environment, ensuring compliance, and fostering effective communication to resolve customer inquiries efficiently. Expertise in inventory management, effective communication, and safety compliance. Proven ability to enhance customer satisfaction and streamline daily operations.
Overview
4
4
years of professional experience
Work History
Driver/ Shop Manager
Mahoney Enviromental
Saint Joseph
02.2022 - 11.2024
- Managed daily operations and staff scheduling to ensure efficient workflow.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management and restocking of merchandise as needed.
- Maintained cleanliness and organization of the shop environment for safety.
- Monitored cash handling procedures to ensure accurate financial transactions.
- Resolved customer complaints promptly and professionally.
- Responded to customer inquiries in a timely manner.
- Developed and implemented procedures for the efficient operation of the shop.
- Maintained high standards of customer service throughout the store.
- Operated heavy-duty trucks for regional and long-haul deliveries.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
- Maintained accurate logbooks for hours of service and vehicle maintenance.
- Followed all traffic laws and regulations to ensure safe driving practices.
- Provided excellent customer service during deliveries, addressing client inquiries promptly.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Laborer
Anemoi
03.2021 - 02.2022
- Operated hand tools and machinery for construction projects.
- Assisted with site preparation and material handling tasks.
- Maintained cleanliness and organization of work areas daily.
- Followed safety protocols to ensure a safe working environment.
- Collaborated with team members to complete projects efficiently.
- Supported skilled tradespeople in various construction activities and tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Worked with team members to ensure efficient workflow throughout the day.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Education
Some College (No Degree) - Ag/Engineering
North Central Missouri College
Missouri Some College (No Degree) - Diesel Mechanics
Grand River Technical School
Chillicothe, MOSkills
- Vehicle operation
- Route planning
- Customer service
- Time management
- Inventory management
- Safety compliance
- Effective communication
- Attention to detail
- Processes and procedures
- Maintenance and repair
- Vehicle diagnostics
- Customer relationship management
- Equipment maintenance
- Systems troubleshooting
- Servicing vehicles
Timeline
Driver/ Shop Manager
Mahoney Enviromental
02.2022 - 11.2024
Laborer
Anemoi
03.2021 - 02.2022
Some College (No Degree) - Ag/Engineering
North Central Missouri College
Some College (No Degree) - Diesel Mechanics
Grand River Technical School
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