Michael Moses
Hawk Point
Summary
Dynamic Restaurant General Manager with a proven track record at Imos Pizza, excelling in inventory management and team leadership. Achieved significant reductions in employee turnover through effective conflict resolution and employee retention strategies. Enhanced customer satisfaction by implementing rigorous food safety standards and optimizing scheduling for peak performance.
Overview
16
16
years of professional experience
Work History
Restaurant General Manager
Imos Pizza
08.2009 - Current
- Oversee daily operations, ensuring high standards in food quality, and customer service.
- Managed inventory control processes to reduce waste and optimize supply chain efficiency.
- Fostered a positive work environment through effective team leadership and conflict resolution strategies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Education
Associate of Science - General Studies
St. Charles Community College
Cottleville, MO12-2025
High School Diploma -
Fort Zumwalt West High
O'Fallon, MO06-2008
Skills
- Inventory management
- Cost control
- Team leadership
- Conflict resolution
- Customer service
- Scheduling optimization
- Payroll management
- Employee retention strategies
- Performance evaluation
- Labor cost analysis
- Food safety
- Pre-shift walk-through
- Staff scheduling
Timeline
Restaurant General Manager
Imos Pizza
08.2009 - Current
Associate of Science - General Studies
St. Charles Community College
High School Diploma -
Fort Zumwalt West High