Michael McGrath
Saint Peters
Summary
Dynamic Restaurant Manager with expertise in team leadership, customer engagement, and inventory control. Committed to enhancing employee retention and optimizing operational efficiency.
Overview
30
30
years of professional experience
Work History
Restaurant Manager
Chipotle
Ellisville, MO
04.2025 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Fostered positive work environment, leading to decrease in staff turnover.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
Restaurant Manager
Taco Bell
Wentzville, MO
05.1996 - 06.2024
- Managed daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, fostering teamwork and enhancing service quality.
- Implemented inventory control measures, reducing waste and optimizing food costs.
- Developed and executed marketing strategies to increase customer engagement and sales.
- Oversaw scheduling to ensure adequate staffing levels during peak hours and events.
- Resolved customer complaints effectively, maintaining high satisfaction ratings and loyalty.
- Analyzed sales trends to make data-driven decisions for menu adjustments and promotions.
- Conducted regular performance evaluations, identifying areas for staff development and improvement.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
Bachelor of Science - Criminal Justice
Lindenwood University
Saint Charles, MO05-2007
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Staff scheduling
- Employee retention
- Trained in performance and wage reviews
- Labor and food cost control
- Employee schedule management
- Purchasing and cost control
Timeline
Restaurant Manager
Chipotle
04.2025 - Current
Restaurant Manager
Taco Bell
05.1996 - 06.2024
Bachelor of Science - Criminal Justice
Lindenwood University