Michael Kidd
Pattonsburg
Summary
Dynamic professional committed to contributing to a successful and established company by leveraging extensive skills and years of experience. Focused on driving results that align with organizational missions and goals while fostering a collaborative and innovative work environment. Proven ability to adapt and thrive in fast-paced settings, consistently exceeding objectives. Eager to play a pivotal role in the company's continued success and growth.
Overview
37
37
years of professional experience
Work History
Director of Operations
Red Lobster
11.2017 - 12.2025
- Started as an Assistant Manager and promoted to General Manager 7 months later.
- The year before I took over as general manager the store finished 300 out of 700 restaurants. My first year as General Manager we were able to finish 46th in the company.
- Oversaw all aspects of the restaurant including staffing, guest satisfaction, sales and profits.
- As a test restaurant, we instituted numerous company roll-outs of new menu items. We also tested and influenced delivery though 3rd party partners, increasing our average weekly take out sales by over $2000.
- Hired, developed and retained a highly effective staff with turnover around 70% which was under our region average by over 20%.
- We are a new manager training store for the company. I have trained over 15 new managers for the company.
- My restaurant averaged between $3.2 and $3.5 million annually in sales.
- Supervised 3 managers and over 65 employees yearly.
- I won the people developer of the year award in 2021.
- In 2022, our restaurant finished 4th in the company and won the Lighthouse Award.
- Promoted to Director of Operations role in June 2023, where I oversee 8 restaurants in 3 states.
Managing Partner
Longhorn Steakhouse | Darden
01.2005 - 09.2017
- Started as an Assistant Manager and promoted to Managing Partner approximately 6 months later.
- Up in sales 11 out of 12 years. The only year we were not was the year a Texas Roadhouse opened less than a mile from us.
- Oversaw all aspects of the restaurant including staffing, guest satisfaction, sales and profits.
- Instituted numerous company roll-outs of new menu items, new on-line ordering system, computerized seating system and a computerized system for the kitchen that sent each item ordered to the appropriate station at the appropriate time to allow food to be cooked when needed to keep food hot and speed up ticket times.
- Developed and nurtured an extremely loyal and competent staff by being hands on when needed, fair, down to earth and taking a genuine interest in each of their lives
- Was a manager training store for the company. Trained over 20 new managers for our region.
- Was one of the main Longhorn restaurants out of over 500 to test new menu items, as well as, new initiatives before they were rolled out company wide.
- Yearly sales volume of $3.5-4 million
- Supervised 3 managers and over 50 employees yearly.
General Manager
Cracker Barrel | CBRL
01.2000 - 01.2005
- Started as an Assistant Manager and less than a year later promoted to General Manager
- Took over a restaurant that was unable to keep a general manager, for more than 6 months, over the previous 3 years.
- Lead the restaurant to year over year sales increase for the first time in 5 years and had year over year sales increase every year I was General Manager.
- Yearly sales volume over $3 million.
- Supervised 3 Associate Managers and over 60 employees yearly
General Manager
Pizza Hut | Franchise and Corporate
01.1989 - 01.2000
- Started as a cook in high school and worked through all positions and levels to General Manager.
- Was “Rookie of the Year” for the company my first year as General Manager
- In 1999, moved to Kansas City MO with Pizza hut where I helped to close down two restaurants and build the new “Main-Path” concept.
Education
Associate of Applied Science - Accounting
North Central Missouri College
01.1993
Associate of Applied Science - Technology
North Central Missouri College
01.1993
2 Year Vocational Certificate - Microcomputer Repair
Chillicothe, MO Vocational-Technical School
Chillicothe, MO01.1992
2 Year Vocational Certificate - Electronics
Chillicothe, MO Vocational-Technical School
Chillicothe, MO01.1991
High School Diploma - General
Trenton Missouri
Trenton01.1991
Skills
- Leadership development
- Development and implementation of strategies
- Operational efficiency enhancement
- Budget management
- Comprehensive facility oversight
Timeline
Director of Operations
Red Lobster
11.2017 - 12.2025
Managing Partner
Longhorn Steakhouse | Darden
01.2005 - 09.2017
General Manager
Cracker Barrel | CBRL
01.2000 - 01.2005
General Manager
Pizza Hut | Franchise and Corporate
01.1989 - 01.2000
Associate of Applied Science - Technology
North Central Missouri College
2 Year Vocational Certificate - Microcomputer Repair
Chillicothe, MO Vocational-Technical School
2 Year Vocational Certificate - Electronics
Chillicothe, MO Vocational-Technical School
High School Diploma - General
Trenton Missouri
Associate of Applied Science - Accounting
North Central Missouri College
Qualifications
- I am currently a Director of Operations at Red Lobster. I oversee 8 locations in 3 states. I took on this challenge in June of 2023.
- General Manager for Red Lobster for 5 years, before promoting to Director of Operations.
- Managing Partner for Longhorn Steakhouse in Kansas City for over 12 years.
- General Manager of the Cracker Barrel in Liberty, MO for over 5 years
- General Manager for Pizza Hut for more than 8 years.
- At each of these restaurants I managed and developed 3-4 managers at a time. One of the things I am most proud of is the managers that I have helped mentor and they have gone on to be general managers in their own restaurants. In these restaurants, I have managers up to 65 employees at a time, several of which were promoted to management.
- As general manager/managing partner, I would oversee all day to day operations. I ensured guest satisfaction and loyalty. I monitored staffing, training, food, service, ordering and receiving, and profits.
- Average sales at each restaurant was $3-4 million dollars.