Summary
Overview
Work History
Education
Skills
Timeline
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Michael Kean

Springfield

Summary

Dynamic audio specialist dedicated to producing immersive and high-quality work. With a proven track-record in customer service and administrative positions, I pride myself on my organization, project management, and communication.

Overview

2
2
years of professional experience

Work History

AI Factuality Checker

Telus International Inc.
09.2024 - Current

Confirm validity of statements made by proprietary AI technologies.

Scheduler

Burrell Behavioral Health
08.2023 - 05.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Piloted new scheduling modalities.
  • Helped build personalized care pathways for Outpatient clients.
  • Connected clients with Outpatient care.

Server/Bartender

Albatross Hookah Lounge
01.2023 - 07.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Associate of Arts - Electronic Media Production

Ozarks Technical Community College
Springfield, MO

Skills

  • Customer service
  • Deadline management
  • Detail orientation
  • Problem-solving aptitude
  • Organizational skills
  • Post-Production Audio
  • Music Production
  • Interpersonal communication
  • Records management

Timeline

AI Factuality Checker

Telus International Inc.
09.2024 - Current

Scheduler

Burrell Behavioral Health
08.2023 - 05.2024

Server/Bartender

Albatross Hookah Lounge
01.2023 - 07.2023

Associate of Arts - Electronic Media Production

Ozarks Technical Community College
Michael Kean