Michael Humphrey
Republic
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Highly proactive manager with 27 years of experience in team development in the restaurant industry.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
General Manager Arnie's Barn
Big Cedar Lodge
Branson
12.2025 - Current
- Managed daily operations to ensure guest satisfaction and service excellence.
- Oversaw staff training programs to enhance team performance and customer interaction.
- Coordinated events and activities to create memorable experiences for guests.
- Created the New Hire training program.
- Maintained inventory levels and ordered supplies to support lodge operations.
Restaurant Management
Darden/Olive Garden
Springfield
09.2021 - 12.2025
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
- Participated in weekly meetings with restaurant management team.
- Collaborated with the restaurant management to address customer feedback and improve service.
- Ensured that all food items were prepared according to recipes and standards set by the restaurant management.
- Ensured all food served met quality standards set forth by restaurant management team as well as local health codes.
- Raised the TOGO scores from 83/82 to 95/94. The scores represent On Time & Accuracy.
- Was part of the opening management team for the NRO in Springfield, MO.
- Our Speed & Refill scores was always Top 20 within the company.
Restaurant Management
Main Street Tavern
Claremore
05.2021 - 09.2021
- Led & directed team members on effective methods, operations, & procedures.
- Quickly identified problem situations & skillfully resolved incidents to the satisfaction of involved parties.
- Developed, implemented & managed business plans to promote profitable food & beverage sales.
- Oversaw FOH personnel to maintain adequate staffing & minimize overtime.
Assistant General Manager
FGL House
Nashville
07.2017 - 02.2019
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Coordinated staff schedules to optimize productivity and service levels.
- Developed training programs for new hires on company policies and procedures.
- Handled cash accurately & prepared deposits.
- Boosted yearly profits through process optimization & improved training.
- Identified inefficiencies leading to improved developmental growth.
Education
Diploma - Kinesiology
Heritage College
Wichita, KS 08.2007 - 05.2009
Skills
- Event planning
- Staff training
- Customer service
- Inventory management
- Time management
- Leading teams
- Cash handling
- Communication skills
- Budget administration
- Sales planning and implementation
- Troubleshooting expertise
- Budget forecasts
- Staff training and development
- Public relations
- Training and development
- Vendor partnerships
Languages
Spanish
Professional
Certification
- ServSafe Management
- Food Permit
- Division of Alcohol & Tobacco Control(Missouri)
Timeline
General Manager Arnie's Barn
Big Cedar Lodge
12.2025 - Current
Restaurant Management
Darden/Olive Garden
09.2021 - 12.2025
Restaurant Management
Main Street Tavern
05.2021 - 09.2021
Assistant General Manager
FGL House
07.2017 - 02.2019
Diploma - Kinesiology
Heritage College
08.2007 - 05.2009