Michael Henson
Mineral Point
Summary
Dynamic chiropractic professional with a proven track record of business growth and exceptional patient care at Henson Family Chiropractic. Skilled in operations management and customer relations, adept at developing strategies that enhance service delivery and patient satisfaction. Demonstrated ability to increase efficiency and foster team development, ensuring revenue increase through innovative marketing and financial planning.
Overview
12
12
years of professional experience
Work History
Owner
Henson Family Chiropractic
10.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Associate Chiropractor
Nepute Wellness
06.2016 - 05.2022
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Developed individualized exercise programs for patients to complement their in-office treatments and support ongoing wellness goals outside the clinic setting.
- Assisted with marketing efforts to attract new clients and develop strong relationships within the local community.
- Improved functional mobility in patients by implementing targeted manual adjustments and soft tissue therapies.
- Utilized various chiropractic techniques for effective pain relief and improved range of motion in patients.
- Educated patients on the importance of proper posture, ergonomics, and preventative measures to maintain spinal health.
- Continuously pursued professional development opportunities, staying current with industry trends and best practices in chiropractic care.
Lead Student Chiropractor
Logan University
01.2013 - 08.2014
- Maintained detailed records of patient treatments, progress, and outcomes to facilitate effective care coordination and continuity.
- Assisted patients in achieving pain management goals through the implementation of effective therapeutic techniques.
- Educated patients on the importance of proper posture and ergonomics, resulting in reduced workplace-related musculoskeletal issues.
- Reduced recovery time for patients suffering from sports injuries through targeted chiropractic interventions.
- Conducted thorough examinations, diagnosing conditions accurately and developing appropriate treatment plans accordingly.
- Counseled patients about lifestyle choices impacting injuries, conditions, and recovery.
- Provided exceptional customer service to all patients, ensuring that they felt heard, understood, and valued throughout their treatment journey.
- Diagnosed neuromusculoskeletal conditions and performed corrective adjustments.
- Improved patient outcomes by providing comprehensive chiropractic care, including spinal adjustments and soft tissue therapy.
Education
Doctorate - Chiropractic
Logan University
Chesterfield, MO08-2014
Master of Science - Human Biology
Logan University
Chesterfield, MO05-2012
Diploma - Massage Therapy
Anthem
Fenton, MO12-2007
Associate of Arts - General Studies
Mineral Area College
Park Hills, MO05-2005
High School Diploma -
Potosi High School
Potosi, MO05-2002
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Business planning
- Staff management
- Marketing
- Financial management
- Staff hiring
- Business development
- Consulting
- Employee development
- Administrative oversight
- Financial planning
- Cost reduction
- Budget development
- Budget administration
- Labor relations
- Crisis management
- Hiring and staffing
- Social media control
- Profit and loss
- Profit and loss analysis
- Attention to detail
- Customer service
- Decision-making
Timeline
Associate Chiropractor
Nepute Wellness
06.2016 - 05.2022
Owner
Henson Family Chiropractic
10.2014 - Current
Lead Student Chiropractor
Logan University
01.2013 - 08.2014
Doctorate - Chiropractic
Logan University
Master of Science - Human Biology
Logan University
Diploma - Massage Therapy
Anthem
Associate of Arts - General Studies
Mineral Area College
High School Diploma -
Potosi High School
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