Michael Gomez
Kansas City
Summary
Solution-focused analyst prepared to deliver impactful results through robust data analysis, strategic problem-solving, and effective process improvements. Strong emphasis on team collaboration and adaptability ensures reliable contributions in dynamic environments. Proficient in leveraging technical skills such as SQL, data visualization, and business intelligence tools to drive success. Known for analytical thinking, proactive mindset, and commitment to achieving organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
On-Call Solution Analyst, AMS Programs
Oracle/Cerner
Kansas City, MO
09.2021 - Current
- Provide on-call application and systems support for Oracle/Cerner AMS programs, troubleshooting complex production issues across enterprise healthcare environments.
- Analyze, diagnose, and resolve incidents impacting Oracle/Cerner solutions by reviewing logs, system behavior, interfaces, workflows, and configuration, ensuring timely restoration of service.
- Manage and prioritize high-severity incidents in accordance with SLAs, coordinating with internal technical teams, engineering, and client stakeholders to drive resolution.
- Support an expanding application and system scope as AMS responsibilities grew over time, demonstrating the ability to scale workload management and technical ownership effectively.
- Adapted seamlessly to operational, tooling, and process changes following Oracle’s acquisition of Cerner in 2023, maintaining continuity of support during organizational transition.
- Utilize ITSM platforms to document incidents, perform root cause analysis, track trends, and contribute to continuous improvement initiatives.
- Proactively develop technical expertise across Oracle/Cerner environments, enabling independent problem resolution and reduced escalation dependency.
- Known for reliability in high-pressure on-call scenarios, strong analytical troubleshooting skills, and the ability to handle increasing responsibility with consistent performance.
Sales and Tech Services Associate
Office Depot OfficeMax
Gurnee, IL
03.2020 - 08.2021
- Motivated sales experience implemented up-selling strategies for add-ons to computers and other technologies.
- Trained and developed sales team associates in products selling techniques and procedures.
- Mentored junior associates, fostering skill development and team cohesion.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Great Wolf Lodge Team Member
Great Wolf Lodge
Gurnee, IL
06.2018 - 01.2020
- Proactively identified and solved complex problems impacting operations in both hotel management and business direction.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions involving both hotel and arcade concerns.
- Processed customer purchases and returned proper currency and bills, maintaining 100% accuracy rate for cash transfers and withdrawals.
- Managed guest interactions to enhance visitor experience and satisfaction.
- Trained new staff on procedures and best practices for customer service excellence.
Front End Clerk
Jewel Osco
Gurnee, IL
06.2016 - 08.2017
- Maintained neat and well-organized front check-out and reception areas.
- Handled customer problems with knowledgeable, speedy, and friendly service.
- Stayed up to date on latest promotional offerings and seasonal product changes.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Kept front end areas clean and organized for professional appeal to customers.
Education
Bachelor of Arts - Communication Studies, Emphasis in Media Studies
Northern Illinois University
05.2021
Skills
- Graphic Design and Word Processing
- HTML and CSS Programming
- Microsoft Office Suite
- Final Cut Pro X
- Cross-functional coordination
- SQL
- User acceptance testing
- Business analysis
- Requirements gathering
- Information security
Websites
Certification
Oracle Certified Associate (OCA)
Certified Professional in Healthcare Information & Management Systems (CPHIMS)
Relevant Courses
- COMS 349- Intro to Digital Audio Production
- COMS 358- Intro to Field Production
- COMS 355- Media Writing
- COMS 359- Interactive Media Production
Relevant Classwork Experience
- Collaborated with other students to create shot accurate frames in movie clips using XA-10 cameras and lighting equipment.
- Worked with clients to design websites suited for their businesses, using HTML and CSS.
- Part of Reality Bytes Independent Student Film Festival committee where we gave film students the opportunity to screen their work in a competitive setting.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
On-Call Solution Analyst, AMS Programs
Oracle/Cerner
09.2021 - Current
Sales and Tech Services Associate
Office Depot OfficeMax
03.2020 - 08.2021
Great Wolf Lodge Team Member
Great Wolf Lodge
06.2018 - 01.2020
Front End Clerk
Jewel Osco
06.2016 - 08.2017
Bachelor of Arts - Communication Studies, Emphasis in Media Studies
Northern Illinois University