Michael Gazaway
Lee's Summit
Summary
Performance-driven Vocational Instructor excellent with promoting the advancement of professional skills for employment and leadership development opportunities. Proven skills in communication and customer service with excellent time management and organizational capabilities. Ready to apply these talents along with strong problem-solving abilities to a dynamic new position.
Overview
10
10
years of professional experience
Work History
Budtender
Greenlight Dispensary
05.2024 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Was moved to the Fulfillment team on the weekends for maximum efficiency.
Teacher's Assistant
Linc
09.2023 - Current
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
Quality Control Manager
Cheesecake Factory Inc
10.2017 - Current
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Improved quality processes for increased efficiency and effectiveness.
- Adhered to all legal, safety and health standards.
- Rejected defective products and approved correct products.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Increased customer satisfaction through adherence to all quality standards and customer requirements.
Bartender Trainer
Cheesecake Factory Inc
10.2017 - Current
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
- Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Assisted program participants with achieving career and learning goals.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked closely with Bar manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield at all times.
Bartender
Life Time Fitness Inc.
07.2020 - 09.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Handled $1000 cash on daily basis, which built trustworthiness and loyalty with owners.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Server
Cheesecake Factory Inc
04.2015 - 10.2017
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
High School Diploma -
Blue Ridge Christian School
Kansas City MO08.2010
Skills
- Performance evaluation
- Operational improvements
- Employee training
- Familiarity with quality standards
- Problem-solving abilities
- Employee supervision
- Quality control tests
- Staff training and development
- Recruiting and Hiring
Timeline
Budtender
Greenlight Dispensary
05.2024 - Current
Teacher's Assistant
Linc
09.2023 - Current
Bartender
Life Time Fitness Inc.
07.2020 - 09.2020
Quality Control Manager
Cheesecake Factory Inc
10.2017 - Current
Bartender Trainer
Cheesecake Factory Inc
10.2017 - Current
Server
Cheesecake Factory Inc
04.2015 - 10.2017
High School Diploma -
Blue Ridge Christian School
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