Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Brownlee

Joplin

Summary

Dedicated server with a strong work ethic and effective communication skills as well as over seven years of experience . Proven ability to resolve conflicts and manage guest inquiries promptly, ensuring satisfaction and a positive dining experience.

Overview

11
11
years of professional experience

Work History

Server

Red Lobster
Joplin
08.2018 - Current
  • Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
  • Provided excellent customer service to ensure satisfaction.
  • Addressed guest inquiries and swiftly resolved issues, ensuring customer satisfaction.
  • Took and processed customer orders efficiently and accurately.
  • Maintained cleanliness and organization of dining area and service stations.
  • Trained new servers on restaurant procedures and menu items.
  • Facilitated training for new servers by demonstrating service techniques and restaurant protocols, improving onboarding process.

Custodian

Galena High School
Galena
11.2014 - 08.2018
  • Maintained cleanliness in classrooms, hallways, and restrooms daily.
  • Operated cleaning equipment including floor buffers and vacuums effectively.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Assisted with special projects related to custodial care.
  • Maintained accountability for building keys, master keys and access cards.
  • Performed landscaping tasks and removed litter to maintain grounds.

Education

High School Diploma -

Galena High School
Galena, KS
05-2019

Associate of Science - Psychology

Crowder College
Neosho, MO
03-2026

Skills

  • Customer service
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Positive and professional
  • Strong work ethic
  • Memory retention

Timeline

Server

Red Lobster
08.2018 - Current

Custodian

Galena High School
11.2014 - 08.2018

High School Diploma -

Galena High School

Associate of Science - Psychology

Crowder College
Michael Brownlee