Michael Bridges
Liberty
Summary
Seasoned Aquatics Specialist with comprehensive knowledge in marine biology, water quality management and aquatic facility maintenance. Demonstrated skills in developing interactive educational programs for diverse age groups and abilities. Committed to promoting safety rules and regulations, ensuring optimal conditions of aquatic habitats, and fostering an engaging learning environment. Proven track record in successfully managing team functions and enhancing visitor experiences.
Overview
24
24
years of professional experience
Work History
Ship From Store\Aquatics Specialists
Petco Animal Supplies Stores Inc.
Liberty
09.2020 - 09.2025
- Maintained aquatic habitats in compliance with health and safety standards.
- Assisted customers in selecting appropriate aquatic pets and supplies.
- Conducted regular inspections of aquatic systems to ensure optimal conditions.
- Educated clients on proper care and maintenance of aquatic environments.
- Collaborated with team members to enhance store displays and product placement.
- Trained new staff on aquarium setup and maintenance procedures.
- Managed inventory levels for aquatic supplies and equipment efficiently.
- Provided troubleshooting support for customers experiencing issues with their aquariums.
- Inspected all equipment to ensure proper functioning before each use.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
World's Liquors
Kansas City
05.2017 - 01.2018
- Operated cash register efficiently during high-volume transactions.
- Maintained cleanliness and organization of the checkout area consistently.
- Processed payments accurately using various payment methods.
- Ensured compliance with store policies and procedures during transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Animal Specialist
Petco Animal Supplies Stores Inc.
Kansas City
09.2011 - 12.2016
- Assisted customers with product selection and animal care advice.
- Collaborated with team members to maintain store cleanliness and organization.
- Managed inventory levels and restocked shelves as needed.
- Responded to customer inquiries and resolved issues effectively.
- Developed promotional displays to enhance product visibility and sales.
- Educated customers about pet nutrition and behavioral products.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Retail Warehouse Associate
Fitness First
Kansas City
06.2006 - 10.2008
- Organized inventory to ensure efficient stock management and accessibility.
- Operated warehouse equipment to facilitate safe movement of goods.
- Assisted in unloading shipments and verifying product quantities.
- Maintained a clean and safe work environment in compliance with safety standards.
- Collaborated with team members to optimize workflow and meet operational demands.
- Packaged products accurately for distribution and delivery to retail locations.
- Processed customer orders quickly and accurately according to company standards.
- Conducted regular cycle counts to ensure accuracy of inventory levels.
- Cleaned the warehouse regularly by sweeping, mopping, dusting.
- Operated a variety of material handling equipment safely and efficiently.
- Checked outgoing shipments against invoices or packing lists for accuracy.
- Ensured proper labeling of all products prior to stocking shelves.
- Received and inspected incoming shipments for accuracy and condition of products.
- Demonstrated excellent communication skills while working with colleagues and customers alike.
- Organized storage areas, including racks and shelves, to maximize warehouse space efficiency.
- Worked closely with management team to ensure timely completion of tasks.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Shoe Department Lead
Kohls Department Store
Kansas City
08.2002 - 09.2006
- Supervised shoe department staff to ensure efficient daily operations.
- Trained new employees on customer service and product knowledge.
- Managed inventory levels and organized stock for easy access.
- Assisted customers with product selection and fitting guidance.
- Implemented visual merchandising standards to enhance product displays.
- Organized and stocked shelves with new inventory of shoes.
- Maintained shoe department by organizing shoes by size, color and style.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
- Placed special orders or called other stores to find desired items for customers.
- Seated customer to measure feet and properly fit with correct size shoes.
- Participated in visual merchandising, creating appealing displays to attract customers.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Inventory Lead
Musician's Friend
Kansas City
05.2001 - 08.2002
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated a variety of machinery and tools safely and efficiently.
Education
Geography
Northwest Missouri State University
Maryville, MO12-1998
Maple Woods Community College
Skills
- Customer service
- Aquatic habitat management
- Team collaboration
- Inventory control
- Technical troubleshooting
- Visual merchandising
- Habitat design
- Reptile identification
- Reptile education
- Exotic animal care
- Pet handling
- Cleaning protocols
- Enclosure maintenance
- Basic maintenance
- Animal nutrition management
- Animal handling
- Housekeeping duties
Timeline
Ship From Store\Aquatics Specialists
Petco Animal Supplies Stores Inc.
09.2020 - 09.2025
Cashier
World's Liquors
05.2017 - 01.2018
Animal Specialist
Petco Animal Supplies Stores Inc.
09.2011 - 12.2016
Retail Warehouse Associate
Fitness First
06.2006 - 10.2008
Shoe Department Lead
Kohls Department Store
08.2002 - 09.2006
Retail Inventory Lead
Musician's Friend
05.2001 - 08.2002
Geography
Northwest Missouri State University
Maple Woods Community College